Overview
Customer Service Representative Jobs in Memphis, Tennessee, USA at Forward Air
Position:
Customer Service Representative
Job Description:
The Customer Service Representative fields external customer questions, complaints, and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Answer incoming customer calls and provide detailed information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign-in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail requests and provide detailed information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of “containers” and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned
Requirements:
Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry-leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy workload and work well under pressure
Understanding of industry documents (bill of lading, master air waybills, TSA forms, etc.)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer service, reports, etc.
Forward Air is an Equal Opportunity employer.
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Title: Customer Service Representative
Company: Forward Air
Location: Memphis, Tennessee, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual), Administrative/Clerical
