Overview
Customer Service Representative Jobs in Carlisle – Pennsylvania – USA at Allen Distribution
Additional Information: 1st shift – Monday through Friday – Pay based on experience – Growth Opportunities
Please Note:
This position will require over time the first week of every month to complete billing.
To ensure that all customers receive a timely, accurate and customized invoice
1. The understanding of invoicing and billing processes and procedures
2. Working knowledge of Microsoft Word Suite and ability to learn WMS
3. The ability to provide administrative support
Customer Invoicing and Billing:
1. Month end invoicing to be completed within 5 business days of EOM or directed by customer.
2. Speed should never compromise accuracy.
3. Monitor and record external invoice errors on Clerical Error Spreadsheet.
4. Suggest ways to improve the accuracy and efficiencies of invoicing.
5.. Ensure invoices are updated accurately with price changes based on contracts or addendum.
6. Process daily invoicing accurately for Value Add and Transportation (if applicable).
7. Process billing according to customer billing procedures.
8. Meet customer based periods by ensuring all billings is complete by set deadline.
9. Keep customer files current.
Back Up/Main Office Responsibilities:
1. Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle.
2. Cross-train on other customer invoice processing to provide account coverage when needed.
Administrative Support:
1. Provide administrative support to management team as needed.
2. Maintain a secure, well organized area free from clutter with information easily accessible to others.
3. Understand the functionality of Warehouse Management System and Transportation Management System.
Customer Communication
1. Establish and maintain professional working relationships with customers via e-mail, telephone
communication
and face-to-face visits.
These expectations are meant to be a guide and may be changed at anytime at the discretion of Allen Distribution.
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Title: Customer Service Representative
Company: Allen Distribution
Location: Carlisle – Pennsylvania – USA
Category: Administrative/Clerical, Customer Service/HelpDesk
