Overview
Customer Service Representative Jobs in Augusta – Georgia – USA at TrinityRail
RSI,
recently acquired by
Trinity Industries, Inc i
s hiring a
Customer Service Representative
for our
Augusta, GA l
ocation. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
What you’ll do:
Customer Service, intake of BOLs, and commodities being delivered or transferred
Fulfill daily workload and tasks delegated by manager/cross-train as necessary
Enforces safety policies and procedures with other employees and visitors to the facility
Updating and maintaining customer databases
Monitoring and ordering customer inventory
Maintaining filing systems
Maintain and communicate customer inventory information
Compiling records of office duties and activities
Handling inquiries and incoming customer work order requests
Reviewing files and records to answer customer requests for information
Checking and distributing documents and correspondence
Photocopying, scanning, faxing, and sending emails
Organizing and scheduling customer work orders
Interacts with customers, railroad crews, and visitors
Answer phones for the facility
Utilizing aninventory trackingsystem
Office environment:
Work in double-wide on Rail Road Terminal property/No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
Qualifications
What you’ll need:
High school diploma or GED equivalent
Valid Driver License
Five (5) + years of experience in an Office setting, railyard preferred
Ability to understand and follow operating procedures and policies
Proficient computer skills with Excel, Microsoft Word, and Outlook
Knowledge of office and business practices, equipment, and procedures
Goodconflict resolutionskills
Able to pay close attention to details and identify and correct mistakes
Must possess good organizational skills
Ability to perform work safely and productively
Core Competencies:
Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluatingcustomer satisfaction
Interpersonal:Ability to develop and maintain relationships with others and adapt to a situation appropriately
Organized:Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing
OralCommunication:Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback
Task Completion:
Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary
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Title: Customer Service Representative
Company: TrinityRail
Location: Augusta – Georgia – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
