Overview
Customer Service Representative Jobs in Fort Worth – Texas – USA at CERIS Health
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Answer phone calls, return phone calls
Answer emails from clients, providers and internal referring offices
Review previous history of the provider in Med Check, Scheck and Sales Cloud
Consult with Supervisor or other departments to clarify answers to inquiries
Contact provider to discuss findings at the appropriate level
Maintain reports and spreadsheets as needed
Requires punctual and consistent attendance
Additional duties as assigned
KNOWLEDGE & SKILLS:
Knowledge of Workers Compensation fee schedules and regulations
Effective oral, and written andcommunication skills
Good organizational skills and ability to multitask
Detail Oriented
Proficiency with Microsoft applications
Medical terminology and coding knowledge
EDUCATION/EXPERIENCE:
High school diploma or equivalent
Customer service experience working in the Managed Care and Benefit Administration industries
About CERiS
CERiS, a division of Cor Vel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our
clinical expertise
and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of
career advancement
opportunities.
We embrace our core values of Accountability, Commitment, Excellence, Integrity and
Teamwork
(ACE-IT!).
A
comprehensive benefits
package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and
paid time off
.
Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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Title: Customer Service Representative
Company: CERIS Health
Location: Fort Worth – Texas – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
