Overview
Customer Service Representative/ Admin Jobs in United Kingdom at Exhale Healthy Coffee
Title: Customer Service Representative/ Admin
Company: Exhale Healthy Coffee
Location: United Kingdom
Job Description – Customer Service at Exhale Coffee
As part of the Exhale Customer Service team, you will be a vital part of our business,
You will handle a range of customer and support activities. Your primary role will involve responding to customer queries received through various channels such as; in-app support, emails, and social media. You will be triaging and resolving a wide range of issues, including but not limited to: cancelling subscriptions, locating lost orders, answering questions on products and everything in between.
This team really is the reason that we have a 4.8* Trustpilot and we really want to make sure we keep our customer as happy as possible.
The role is fully remote, flexible hours are possible, depending on candidate
Roles and responsibilities
- Manage and respond to customer queries via email, inbound tickets, social media etc We use Gorgias
- Provide real-time support through live chat and inbound tickets to address and resolve issues efficiently.
- Collaborate closely with internal teams including operations, marketing and founders.
- Contribute to the improvement of support processes by identifying issues and recognising trends.
- Work under the guidance of the operations lead to plan and coordinate operational activities to ensure KPI’s are achieved.
Qualifications
- Proven experience in customer service or operations.
- Excellent communication and interpersonal skills, with a knack for problem-solving.
- Ability to handle multiple tasks simultaneously and meet tight deadlines.
- Strong organisational skills and attention to detail.
- Being familiar with Zendesk or Gorgius platforms would be an added bonus.
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