Overview
Customer Service Representative – Remote Jacksonville, FL Jobs in Nashville – Tennessee – USA at MAXIMUS
Position: Â Customer Service Representative – Remote near Jacksonville, FL
Description & Requirements
Maxi mus is currently seeking Customer Service Representative s to support the Department ofEducation. The primary responsibiliti es will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid,comprehensive trainingwhich ensures our employees care for each caller with the highest levels of knowledge and professionalis m.
This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Training Schedule:
Must be able to attend 4 weeks of Training (remotely – from home), Monday – Friday, 9am-5:30pm ET. No time off is permitted during training.
Pay and Benefits:
Competitive pay ratebased on the county in which you live
Additional bonuses available
Paid training
The opportunity to work from the comfort of your home
Supportive environmentwith peers who share your passion for improving people’s lives
Acareer paththat unfolds based on how you want to grow within the company
Essential Duties and Responsibilities:
Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.
Customer service is the primary function.
Calls are basic and routine.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Primary Responsibilities:
Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
Use computerized system for tracking, information gathering, and/or troubleshoot in g
Support Contact Center expectations as well as departmental and corporate policies and procedures
Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
Assist with Credit Bureau Requests utilizing established processes and procedures
Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
High School diploma or GED equivalent required
Minimum six (6) months customer service or administrative or call center experience required
Must be able to speak, read, and write in English fluently
Basic math and PC skills including MS Office applications required
Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
Regular and predictable attendance is required
Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
Must reside in the U.S. and be a U.S. citizen
Must be able to pass a criminal background check
May be required to work sche…
Title: Customer Service Representative – Remote Jacksonville, FL
Company: MAXIMUS
Location: Nashville – Tennessee – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
