Overview
Customer Service Representative Jobs in Saint Augustine – Florida – USA at Answer Aide
Answer Aide
is actively seeking an enthusiastic full-time, part-time, and on-call
Answering Service Agent
to provide quality customer service. Are you a people person who
enjoys talking on the phone ? Can you provide quality customer service? Do you want to work for a
supportive and growing company ? If so, please continue reading!
This phone operator position earns a
competitive wage
based on
your skills
. We provide
great benefits and perks , including
medical, dental, vision, short-term and long-term disability, life insurance, and
paid time off
(PTO) . If this sounds like the right customer service opportunity as a phone operator for you,
apply today
!
ABOUT ANSWER AIDE
Answer Aide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.
Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn’t thrive without our employees, and we like to show them our
appreciation
by offering a
positive
work environment
and
exceptional benefits !
A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT
As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone.
You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!
QUALIFICATIONS OF AN ANSWERING SERVICE AGENT
A resident of AL, FL, GA, KS, SC, TX, or VAAbility to type 40+ words per minute with minimal errors
Ability to
follow instructions
Ability to
type and talk simultaneously
Strong customer service skills
Strong computer skills
Being bilingual is not required, but a plus
COMPUTER
REQUIREMENTS
-Processor:
Pentium i5 Quad-core (Equivalent or better)-Memory (RAM): 8GB minimum-Hard Drive: 100 GB minimum-Has two video outputs for dual monitors (Y-jacks and splitters will not work).
-Less than 3 years old
Operating System:
-Microsoft Windows 10 and above
Monitors:
-Primary Monitor siz…
Title: Customer Service Representative
Company: Answer Aide
Location: Saint Augustine – Florida – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
