Customer Service Representative Jobs in Riviera Beach, FL at Greif Paper Packaging
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
026276 Customer Service Representative (Open)
Greif’s Tubes and Cores production facility,located in Riviera Beach, FL, has an excitingCustomer Service Representativeopportunity available; this position is key to our business success as it will have direct interaction with internal and external customers and will be key to our company vision of being the best-performing customer service company out there by providing legendary customer service to all of our customers.
Some of the benefits you will enjoy:
10 paid holidays
Comprehensive Medical, Dental, and Vision coverage – Effective Day 1
401K company match
Tuition reimbursement (up to $5,250 each year).
Yearly Bonus/Performance Incentives
Provide quality service and support to external and internal customers.
Promptly answer customer telephone calls and respond to e-mails.
Communicates pricing, product information, shipping dates, and other appropriate order information to customers to ensure customer satisfaction.
Scheduling transportation and Logistics
Collects information and creates reports as required.
Addresses escalated and more complex level issues with customers.
Identifies opportunities to update or improve processes/procedures and recommends the appropriate staff.
Performs other duties as assigned.
Education and Experience
High school diploma or equivalent required with at least three to five years of administrative and customer service experience in a manufacturing environment.
Paper Industry experience is a plus but not required.
MS Office and ERP Systems knowledge a plus
Knowledge and Skills
Good problem-solving and planning skills.
Must be able to multitask and meet deadlines in a fast-paced environment.
Ability to think critically, solve problems, and act with good judgment is essential.
Strong organizational and communication skills.
Must have proficient computer skills, Microsoft Office programs, Excel, and Word.
Superior interpersonal skills are a must.
Must be detail-oriented.
We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.
Title: Customer Service Representative
Company: Greif Paper Packaging
Location: Riviera Beach, FL