Overview
Customer Service & Scheduling Coordinator Jobs in South Africa at Cherry Assistant
Title: Customer Service & Scheduling Coordinator
Company: Cherry Assistant
Location: South Africa
We are hiring a Customer Service & Scheduling Coordinator for a company in the Home Services (Exterior Cleaning) industry. This is a Full-Time remote role for a US-based company. This role is ideal for someone who is an organized, proactive, tech-savvy communicator with a neutral, professional phone presence and a service- and sales-oriented mindset
Key Responsibilities
- Inbound Management: Answer and triage inbound calls, texts, and emails; deliver fast, professional responses to new leads and customers.
- Outbound Outreach: Make outbound calls/texts to follow up on estimates, nurture leads, and close bookings.
- Estimates & Quotes: Prepare, send, and revise estimates/quotes; track acceptance and convert to scheduled jobs.
- Scheduling & Dispatch: Book, reschedule, and dispatch jobs; coordinate calendars with technicians and customers.
- CRM Management: Manage and update the CRM pipeline, notes, tags, tasks, and automations.
- SLA Compliance: Maintain response-time SLAs (target 5–15 minutes for new leads during working hours).
- Process Optimization: Optimize follow-up sequences (email/SMS/call) and document SOPs.
- Inbox Monitoring: Monitor shared inboxes and phone lines to ensure nothing slips through the cracks.
- KPI Reporting: Record and report weekly KPIs (leads, bookings, conversions, revenue, production rates).
- Collaboration: Partner closely with the owner and field team to resolve scheduling or customer issues.
Required Qualifications
- 2–4 years of experience in customer service, scheduling/dispatch, or admin operations (preferably in home services or field service).
- Proven CRM Experience: Hands-on experience handling estimates/quotes and converting leads to booked jobs.
- Communication: Excellent spoken and written English with a clear, neutral, professional phone presence.
- Sales Mindset: Confident with outbound calling, objection handling, and persistent follow-up.
- Efficiency: Strong organization, attention to detail, and ability to prioritize in a fast-paced environment.
Preferred Qualifications
- Industry Knowledge: Experience in exterior cleaning, window cleaning, roofing, or related field-service industries.
- Advanced CRM Skills: Familiarity with automations and follow-up sequences in platforms like GoHighLevel, Jobber, Housecall Pro, or ServiceM8.
- Technical Familiarity: Experience with VoIP/SMS platforms (e.g., Google Voice, Twilio) and basic KPI reporting in spreadsheets.
Required Skills & Tools
- Google Workspace (Gmail, Sheets, Drive, Calendar)
- VoIP/SMS tools (Google Voice, Twilio, or similar)
- Field Service/Sales CRM (e.g., HighLevel, Jobber, Housecall Pro, or ServiceM8)
Schedule & Pay
- Full-Time position; US business hours in the EST/CST/PST time zone.
- This is a fully remote job for a US-based company.
- Pay ranges from R14,000 to R18,000 per month, depending on experience and skill.
- Annual raises, bonuses, confirmed holidays, and PTO included.
System Requirements
- Internet speed of at least 20 Mbps
- Computer with a 2.4 GHz processor or higher
- 8 GB of RAM or higher
- Windows 10 or newer, or Mac OS X 10.10 or newer
- HD 720p webcam
- Headset with a microphone
Benefits
- Competitive pay rates and consistent pay.
- The company provides a US phone number and business email address.
- Remote Flexibility: Enjoy working from home or any location of your choice.
- Zero Commute: Save time and money by eliminating the daily commute.
- Stability: Consistent work with the same clients, fostering long-term professional relationships.
- Growth: Opportunities for career advancement and professional development as the company scales.
- Supportive Culture: An inclusive work environment that values diversity and individual growth.
If you are a detail-oriented professional who thrives in a fast-paced environment and enjoys being the "voice" of a growing business, we encourage you to apply and help us take our customer experience to the next level!
