Overview
Customer Service Specialist / Administrative Assistant Jobs in Willmar, MN at Ridgewater College
Posting Details
AA/EEO Statement
AA/EEO Statement:
Lane Community College is an Affirmative Action / Equal Opportunity / Veteran / Disabled Employer embracing equity, inclusion and accessibility. We encourage a safe and hospitable environment for historically marginalized populations including women, BIPOC, Latinx, LGBTQ+ individuals, veterans, and candidates and employees living with disabilities.
Veterans Statement
Lane actively recruits veterans and those with disabilities for all positions. For accommodations and questions call 541-463-5586.
Veterans, please fax, e-mail, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources, Jill Deneault, [email protected], 541-463-3970.
Lane Community College ensures that all documentation submitted to HR will remain confidential.
Position Information:
Posting Number:
250053
Job Title:
Part-Time Administrative Support Specialist – Bilingual Required
Applicant Notification:
Department Information
Our Our International Programs is seeking to hire a Part-Time Administrative Support Specialist.
Bilingual Language Required
Bilingual required positions are paid one salary level higher than the current classification.
Candidates may be asked to take verbal and written fluency assessments.
Application Information
This is an applicant pool posting. The first review date of applications may be as early as 10 business days after posting. Subsequent review dates will be based upon department needs. Lane Community College reserves the right to modify this information.
Your application will remain in the pool until a decision is made on your candidacy.
Provide all documents as requested.
A resume may not take the place of any section of the application.
Incomplete applications will not be considered.
Applications will remain in the applicant pool until the position(s) is filled.
Location:
Main Campus
Classification:
Administrative Support Specialist
Position Type:
Hourly Part-Time Classified
Anticipated Start Date:
Upon Hire
Salary/Wage:
Hourly
Salary/Wage Range:
$18.96 – $27.80 per hour (Classified Hourly Pay Grade 8)
Salary/Compensation Statement:
Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.
Part-Time Benefits may be available for qualified employees.
Grant Statement:
Continuation of this position is contingent on grant funding.
Working Schedule:
Part-Time, position; Variable work hours based on department needs.
Schedules may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12 month period.
FLSA:
Non-Exempt
Position Status:
Temporary
Full/Part:
Part-Time
Annual Schedule:
260 Day (12 Month)
Annual Schedule Details:
Quicklink for Posting:
https://jobs.lanecc.edu/postings/13239
POSTING TEXT
Posting Date:
05/30/2025
Closing Date:
09/30/2025
Applicant Pool:
Term Pool
Open Until Filled:
No
Required QUALIFICATIONS
Required Education:
High school graduation or equivalent is required.
Required Experience:
Two (2) years of general office experience performing the full range of office support duties with extensive public contact and experience with non-native speakers of English.
Experience with budgets and project management
Bilingual language skills in English and a world language.
Licensure or Certification Requirements
Conditions of Employment:
Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis. See our FAQs for more detail.
Must work and reside in the state of Oregon at the time their work is being performed.
Preferred QUALIFICATIONS
Preferred Education
Bachelor’s Degree from an accredited institution.
Preferred Experience
Extensive experience with Microsoft tools, Excel and Word.
Experience in maintaining student and external partner information.
Experience working with international students or studying abroad.
Studying, living or working abroad.
Experience with project, event, and activity planning.
Working with student services and account management
Language Statement
We welcome multilingual applicants who can support and welcome all students.
Bilingual/Multicultural Statement:
Inclusiveness, diversity, and equity are integral to Lane’s commitment to excellence in education and our commitment to student and community engagement. We welcome applicants who bring a diversity of identity, culture, experience, perspective, multilingual skills, and thought. We encourage applications from candidates that identify with groups that are historically underrepresented in higher education.
Equivalency Statement:
We want to find the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship, and/or service will contribute to the Lane mission of transforming lives through learning.
Position Purpose:
The purpose of this position is to provide support to the International Programs retention administrative processes and provide student services for prospective, new and continuing students in student housing and other admin related areas.
Essential Functions:
Front Office & Daily Program Operations
Assist and support the daily workflow in the front office of the department.
Greet students, staff, and visitors in a welcoming and professional manner.
Respond promptly to phone and email inquiries with timely and accurate communication.
Promptly answer phones and provide referrals as necessary.
Understand, articulate, and apply department policies, procedures, and philosophies.
Create, maintain, educate, and enforce operations manuals and procedural guidelines.
Assist with orienting students, faculty, staff, and the public in the use of departmental databases and electronic systems, including uploading documents and updating information.
Properly refer students to project specialists, coordinators, and other staff, as well as campus and community resources.
Clerical, Data & Administrative Support
Provide general clerical assistance using office equipment, technologies, and file management systems.
Input, process, and analyze data (in coordination with supervisor) using tools such as Banner, Excel, and Google Suite, ensuring accuracy and integrity.
Provide administrative and retention support utilizing office-specific software such as TargetX and Banner, while demonstrating adaptability to software changes.
Support retention team processes and student inquiries using clear verbal communication and timely, well-written responses.
Respond to student account inquiries and monitor the department’s Admin inbox to ensure timely and accurate communication.
Support orientation, creating presentation folder, sending reminders, help with data tracking and update in systems and the team accordingly.
Support arrival activities as needed.
Assist supervisor with liability account tracking and student balances.
Create accounting reports for student payments and housing reconciliation.
Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
Process refund payments and manage the deposit account and student account records.
Collect and organize agency referral fee information, including communication and documentation gathered via Gmail.
Other duties as assigned.
Collaboration & Teamwork
Actively participate in a shared workload using strong communication, planning, and organizational skills.
Work independently and collaboratively as part of a team.
Establish and maintain effective working relationships with supervisor, lead workers, co-specialists, and departmental staff.
Perform other duties as assigned in support of departmental and institutional goals.
Equity and Inclusion
Demonstrate Lane Community College’s core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences. These are the basis of employee and student interpersonal communications and relationships and are applied to all position responsibilities.
Duties are carried out respectfully, inclusively, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran’s status, nationality, age, language, origin or employment status.
Must demonstrate an active concern for meeting the needs of students, staff, and the public.
Actively assist with ADA compliance in conjunction with Lane Community College’s Human Resources and Disability Resources departments; support appropriate access for persons with disabilities to facilitate student and staff success; mentor and role-model cultural competency for persons with disabilities.
Supervision Statement:
Reports to and works under the general supervision of the Director of International Programs. Work is performed independently according to College and department policies. The supervisor is available to consult on problems and policy decisions. Work is reviewed for the quantity and quality of work provided to the department.
Physical Demands/Working Environment:
This position works indoors and is exposed to usual office working conditions that include office noises and interruptions, such as printers, telephones, and visitors. This position requires that an employee is able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6) hours a day. Work may require transporting materials up to twenty-five (25) pounds. Work Safely.
Knowledge Skills and Abilities:
Knowledge of and Skill in:
Office procedures, with emphasis on organizing workflow and word-processing and administrative procedures.
Microsoft Applications, especially Word, Excel, Google docs, SARS and enterprise-wide database software.
Arithmetic computations; skill in composition, grammar, spelling and editing.
Ability to:
Operate office equipment including computer, copier, fax, calculator and printer.
Communicate effectively with nonnative speakers with varying levels of English capability.
Maintain a welcoming atmosphere at front desk.
Assess students’ needs and correctly refer them.
Learn and appropriately apply college and department policies and procedures.
Type accurately and rapidly.
Interact with students, staff and the public from a range of countries and cultures in a pleasant, tactful and courteous manner.
Work under pressure and with interruptions while paying attention to detail.
Prioritize tasks and take initiative, and work independently.
Maintain a high level of confidentiality.
Transport boxes of materials or supplies weighing up to 25 pounds; Ability to work safely.
Provide support to employees working to meet accreditation standards through evaluation and assessment of student outcomes.
Applicant Instructions:
Application Instructions
Incomplete applications will not be considered. All fields in the application must be completed, including employment dates, work hours, and detailed job duties.
The Curriculum Vitae (CV)/Resume may not take the place of any section in the application.
Required Documents
To be considered a candidate for this position, all of the following must be included in the application package:
Application – Complete and submit online via the applicant portal.
Resume/CV – Comprehensive of experience, education, and accomplishments.
Cover Letter – Clearly detailing how you meet the qualifications for the position.
Transcripts – See instructions below.
If applicable: DD214 – Veterans, please fax, email, mail, or deliver your documentation (DD214/DD215/letter of disability) to Human Resources at Lane Community College, attn. Jill Deneault, [email protected], Fax: 541-463-3970
Additional documents and letters of reference are not accepted.
Questions?
For assistance with the online application call Human Resources at 541-463-5586
For position questions contact Will Velez, [email protected]
How to monitor your application
Enter [email protected] into your Safe Senders list. Notifications will be sent toward the end of the search process.
Visit your Employment Opportunities account. The main page will show your status in the search.
Positions close at 9:00 pm PST on closing date.
Transcript Instructions:
If you have obtained a degree higher than the required education for this position, then unofficial transcripts are required to ensure an accurate salary placement is conducted.
Attach under “Optional Document”, fax, email, deliver or mail to:
Lane Community College
Human Resources
Posting #250053 Attn: Jill Deneault
Building 3 / 1st Floor
4000 E 30th Ave
Eugene, OR 97405
Email: [email protected]
College and Division Information:
College Information
The goal of Lane Community College is to help students achieve their dreams and transform lives through learning. The faculty and staff are dedicated to helping students succeed. Lane Community College partners with businesses in the community to help shape the current and future workforce.
Lane Community College is a learning-centered community college that provides affordable, quality, lifelong educational opportunities.
History
Lane Community College was founded in 1964 by a vote of local citizens, and the main campus opened in 1968. The college was a successor to the Eugene Technical-Vocational School that was founded in 1938. Lane Community College has received many awards and accolades for its innovative programs and high-quality instruction. The college is a member of the League for Innovation in the Community College.
One of the advantages of working at Lane Community College is living in the area. Lane’s main campus is in Eugene, a city known for its quality of life and for being the home of the University of Oregon. Eugene is home to more than 153,000 people and neighboring Springfield has more than 57,000 residents comprising the second-largest population center in the state. Eugene and Springfield are nestled in the Willamette Valley between the Pacific Ocean and the Cascade Mountains. Some peaks in the Cascade Range can be seen from the main campus. The area’s scenic mountains, forests, rivers, lakes, and coastline offer many opportunities for outdoor adventures or for just sitting back and enjoying the view. See what’s new at Eugene, Cascades & Oregon Coast
Union Association:
LCC Employees Federation (Classified)
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
* Describe your computer experience. Indicate software applications you are familiar with and how you used those applications to accomplish tasks efficiently at work or home. Include the software version (e.g. MS Excel 7) (1200 characters maximum)
(Open Ended Question)
* Describe your experience working and/or living in multicultural or international environments. (1200 characters maximum)
(Open Ended Question)
Hiring Documents
Required Documents
Resume
Cover Letter
Optional Documents
Transcripts #1
Transcripts #2
Transcripts #3
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Title: Customer Service Specialist / Administrative Assistant
Company: Ridgewater College
Location: Willmar, MN
