Overview
Customer Service Specialist/Utilities Jobs in Miami Beach – Florida – USA at Town of Bay Harbor Islands, FL
Position: Â Customer Service Specialist (Utilities)
Salary :
$38,000.00 – $60,000.00 Annually
Location :
Bay Harbor Islands, FL
Job Type:
Full-Time
Job Number:
Department:
Public Works Department
Opening Date:
03/06/2024
Closing Date:
3/22/2024 11:59 PM Eastern
Description
Performs a variety of routine clerical work in keeping records and providing support to assigned department staff. Responsible for billing issues related to utilities. Responds to questions and resolves utility billing problems. Work is performed under limited supervision with moderate latitude in the use of initiative. Position relies on experience and exercises independent judgment to determine the best approach by using and interpreting policies and procedures.
Examples of Duties
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Receives the public and answers questions; responds to inquiries from employees, citizens and others; refers to appropriate department/staff member as needed
Answers phones and provides basic information as required; refers calls to appropriate department/staff members
Inputs data to standard office and department forms; makes simple postings to accounts; compiles data for various reports
Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy
Sets up meeting rooms; makes copies and assembles papers for agenda packets based on specific direction; make copies for the public
Receives, stamps, and distributes incoming mail; processes outgoing mail
Performs basic cashiering duties
Coordinates and schedules appointments
Performs other duties as required or as assigned
Creates bills for water, sewer, and solid waste charges monthly
Assists with the processing all final reads, opens new accounts, closes old accounts, calculates and collects all deposits and/or refunds; refunds deposit when final bill is paid or applies the deposit to the final charges
Audits low and high usage transmitted by the Master Meter system used to calculate reads to bill for water services
Notifies customers of high reads when Public Works personnel identify the problem as a possible leak
Posts payments to accounts, reviews accounts, and posts adjustments as needed
Processes credit card payments daily
Processes lien search information for the sale of properties or refinances including sewer lateral reports
Enters new meter installation data and verifies final reads from old meters; verifies meter numbers and serial numbers
Makes credit and debit adjustments to customer accounts in an accurate and timely manner
Completes the lead and copper testing report every three years
Completes the water quality testing report once a year; sends report to each account holder
Reviews and identifies past due accounts; coordinates collection effects; conducts courtesy calls and emails and mails past due notices
Resolves customer complaints related to missed garbage service; processes garbage container replacement requests
Follo…
Title: Customer Service Specialist/Utilities
Company: Town of Bay Harbor Islands, FL
Location: Miami Beach – Florida – USA
Category: Administrative/Clerical
