Overview
Customer Services Executive Jobs in Rugby, England, UK at ROSE & YOUNG RECRUITMENT LTD
Customer Service Executive, Rugby
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Salary £27,000 – £28,000 per annum – Dependent on experience
Office-Based
Excellent opportunity for an experienced Customer Service Executive to join a growing,
innovative
Company based in Rugby.
Role Requirements
The role will suit an experienced candidate with a minum of 5 years Customer Services experience who is confident dealing with multiple customers on a daily basis, is able to multitask and who understands the importance of delivering exceptional customer service.
The candidate must be able to work on their own initiative and as part of a small team and have good organisational skills.
Liaising with Customers predominately over the telephone to satisfy customer needs, resolve customer problems and action solutions.
Excellent time management,
attention to detail
and
communication skills
, both verbal and written are essential, along with excellent numeracy.
Being comfortable with technical products would be desirable, but full training would be given.
Key Responsibilities:
Liaising with existing customers,
customer care
, complaint handling.
Resolving general customer queries
Processing orders answering product questions
Raising quotations when enquiries for pricing and availability are received
Processing and posting invoices daily to customers
Participation on the credit control process recording payments received and chasing overdue payments up to an initial stage
Making outbound calls to existing customers
General administrative tasks.
Working closely Technical Sales/Sales Administration/Accounts and
Senior Management
.
Skills Required:
Minimum of 5 years – Customer Services/Customer Complaint Handling or Sales Administration skills
Excellent
communication skills
and telephone manner
Good MS Office skillser
Title: Customer Services Executive
Company: ROSE & YOUNG RECRUITMENT LTD
Location: Rugby, England, UK
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Bilingual), Administrative/Clerical (Office Administrator/ Coordinator)
