Overview
Customer Support Data Services Administrator Jobs in Waterlooville, England, UK at Securitas
Role Overview What you will do…
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Processing of customer requests, including order and setting up new accounts and deleting old accounts.
Developing skills to complete required Data Services Levels (1-4).
Work as part of a team, to ensure customer requirements are met and delivered in line with agreed service levels.
Support other departments during peak times.
Processing access control cards and requests on the Specialist Service desk on a rota basis (1 full day a week).
Assist with MK administrative tasks as and when required.
Supporting the Track and Trace department as and when required.
Assist with technical requests as and when required.
Complete development courses and attend training events to
develop new skills
as required.
Aid other team members when required and carry out other activities as reasonably requested.
Answer all incoming telephone calls and emails quickly and professionally.
See customer, supplier and other queries through from beginning to end as required.
Ensure excellent levels of
customer care
and service are adopted in accordance with Company standards.
All correspondence and
communication
with suppliers and customers when required is to be presented and submitted in a format consistent with our Company image and
customer care
standards.
About the Role The role…
To provide comprehensive support and assistance within the Data Services Department, working Monday to Wednesday 8.00am to 5.00pm. You will be assisting with both inbound and outbound phone and email queries, control of order entry process and forms and assisting other departments during extreme conditions.
This role will be based on site at our Waterlooville office.
Essential Skills What you will need…
Excellent inter-personal and
communication skills
, able to listen, giving clear and concise instructions
Excellent customer service skills – able to communicate at all levels
Self-starter – able to take on a task and see it through to a conclusion.
Problem solving
skills
Decision making capability
Ability to follow instructions, procedures and workflows
Computer literate, proficient in MS Office & Excel, to adapt quickly to new systems
Willingness to
learn new technologies and platforms in line with business needs.
Professional in appearance and attitude
Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
Able to prioritise, manage workload and multi-task
Able to work well under pressure within a
fast-paced environment
.
Proactive – looking to identify and share best practice
Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
Ability to work in a team situation
Demonstrates a flexible approach to working hours including the requirement for covering holidays and sickness
Desirable:
Experience of
administration and signalling technology is preferred.
Experience of
working in a security environment
SIA CCTV qualified and licenced
Title: Customer Support Data Services Administrator
Company: Securitas
Location: Waterlooville, England, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant), Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant)
