Overview
Customer Support Executive Jobs in Jakarta, Indonesia at Kemipex
Title: Customer Support Executive
Company: Kemipex
Location: Jakarta, Indonesia
🚀 Passionate about delivering seamless customer experiences while keeping complex supply chains moving!
In this role, you bridge the gap between customers, sales, finance, procurement, warehouse, and logistics teams to ensure every order is executed accurately and delivered on time.
Here's what you do:
✅ Lead end-to-end customer onboarding, creating a smooth and positive onboarding experience.
✅ Manage the complete order lifecycle—from preparing Proforma Invoices (PIs) and validating customer orders to ensuring timely order fulfillment.
✅ Collaborate cross-functionally with Finance, Procurement, Warehouse, and Logistics teams to streamline operations and maintain high service levels.
✅ Coordinate shipment planning, transport bookings, and export documentation while ensuring compliance with Incoterms, packaging, and delivery requirements.
✅ Monitor inventory, shipment status, and delivery timelines, proactively resolving issues to minimize delays and maximize customer satisfaction.
✅ Maintain accurate ERP records, manage Order Trackers, and generate operational reports that support informed business decisions.
✅ Drive continuous process improvements by identifying operational bottlenecks and recommending enhancements to ERP workflows and business processes.
