Overview
Customer Support Specialist Jobs in Henderson, NV at Tesla
What to Expect
Tesla is looking for a Tesla
Support Specialist to work on one of the most progressive vehicle brands in the
world. This position requires a high-level customer and employee interaction,
so the ideal candidate will require a strong level of customer service skills
and experience. The overall responsibility of this role is to ensure Tesla
meets its obligations and commitments by responding to customer inquiries in an
accurate and timely manner. The Customer Support team develops and maintains
excellent working relationships with Tesla Owners and various internal
departments to carefully and effectively address customer concerns. Qualified
persons may have a background in customer support or administrative roles.
Candidates will thrive in both an independent and team environment.
What You’ll Do
Deliver an exceptional customer
experience by taking inbound phone calls and/or chats for vehicle support
customers
Review and assess customer concerns for
possible troubleshooting and remote diagnostics
Educate customers how to self-serve
including directing to the self-help website and self-scheduling
appointments with the local service team
Provide an exceptional experience to our
customers on a day to day basis
Accurately record issues and data into
CRM / Vehicle Support System
What You’ll Bring
Minimum 2 years of relevant work
experience
Excellent written and oral communications
skills with exceptional customer service skills
Flexibility to work 8 hour shift during
business hours (Hours of operation: 5 AM – 10 PM Mon.-Fri. & 5 AM – 6
PM on Saturday)
Proficient with MS Windows, Office, and
Outlook and ability to effectively navigate web browsers and multiple
internal systems
Ability to follow oral and written
instructions with attention to detail
Establish and maintain positive,
cooperative, working relationships with ability to work in a
team-based environment and achieve common goals
Effectively handle multiple priorities,
organize workload, and meet deadlines
Title: Customer Support Specialist
Company: Tesla
Location: Henderson, NV
Category:
