Overview
Dallas TX Front Desk Associate Jobs in Dallas, TX at NFC Amenity Management
Job Summary:
We are seeking a reliable and customer-oriented Front Desk Clerk/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. This position requires strong communication skills, attention to detail, and the ability to handle various tasks simultaneously.
Responsibilities:
– Greet guests in a friendly and professional manner, providing excellent customer service
– Check-in and check-out guests efficiently, ensuring accuracy of information
– Answer phone calls and respond to inquiries with a polite and helpful attitude
– Assist guests with requests and provide information about hotel amenities and local attractions
– Handle guest complaints or concerns promptly and professionally, escalating as necessary
– Process payments, balance cash drawers, and maintain accurate records
– Perform night audit duties, including reconciling daily transactions and preparing reports
– Ensure the safety and security of guests by following established procedures
– Maintain cleanliness and organization at the front desk area
Requirements:
– High school diploma or equivalent; additional education in hospitality management is a plus
– Previous experience in a customer service role, preferably in the hospitality industry
– Excellent communication skills, both verbal and written
– Proficient in using phone systems and computer software for reservations and guest services
– Strong organizational skills with the ability to multitask effectively
– Attention to detail and accuracy in handling guest information and financial transactions
– Ability to work independently as well as part of a team
– Multilingual or bilingual skills are highly desirable
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.
If you are passionate about providing exceptional customer service in a fast-paced hospitality environment, we encourage you to apply for this position. We offer competitive pay rates and opportunities for career growth within our hotel management team.
Job Types: Full-time, Part-time
Pay: $12.00 – $12.50 per hour
Expected hours: 25 – 32 per week
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Night shift
Overnight shift
Work setting:
In-person
Work Location: In person
Title: Dallas TX Front Desk Associate
Company: NFC Amenity Management
Location: Dallas, TX
