Overview
Data Entry Clerk Jobs in Harrisburg, PA at J9 Builders
Goodwill of Western and Northern Connecticut is seeking driven individuals to join us in our mission to help others and serve our local communities.
This vital position requires an action-oriented, flexible problem-solver who will handle inquiries and issues via phone and email to support the operations of our DGR department. The Retail Administrative Assistant is the first point of contact for our stakeholders, ensuring their needs are met promptly and effectively. The Retail Administrative Assistant will also be responsible for handling all things supply related for our retail and donation facilities along with assisting the Executive Assistant.
What Goodwill can offer you:
Opportunities for career advancement
A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)*
These benefits available 1st of the month, following 60 days of employment*
Two (2) weeks’ vacation, four (4) personal days, and seven (7) days of sick time (For those working more than 20 hours a week)
Up to $3,000 in qualified Tuition Reimbursement*
Nine (9) Paid holidays (based on standard weekly hours)
403(b) Retirement Savings Plan, including Employer Match
50% Employee Discount
$50 work anniversary gift for every year of continuous service (for part-time and full-time team members)
$200 Referral Program (for every candidate hired that you refer to Goodwill)
Only available for Full-Time Team Members
Responsibilities:
Handle high volume of inbound calls and emails from stakeholders promptly and professionally, addressing their queries, concerns, and complaints with empathy and efficiency.
Investigate customer problems, identify root causes, and implement solutions to ensure timely resolution and customer satisfaction.
Communicate with Retail management on matters related to stores and donation locations.
Assist customers in a professional manner and providing them with the best solutions to resolve their issues.
Share customer feedback, trends, and recurring issues with the appropriate teams to help improve services, and processes.
Follow established guidelines, protocols, and company policies to ensure consistency and quality in customer service delivery.
Maintain and restock inventory of all retail supplies.
Complete monthly supply orders for all retail stores, ADCs, and Ecommerce.
Receive and handle store, ADC, Ecommerce supply requests.
Receive and handle Ecommerce’s return packages.
Create and terminate employee accounts in our POS.
Receive and file all invoices from retail stores.
Handle clothing orders received from all departments.
Track inventory of New Goods items in our retail stores.
Help pack New Goods items when needed.
Other duties as assigned.
Requirements:
High school diploma or equivalent
A minimum of 2 years experience in customer service, preferably in a retail environment.
Strong verbal and written communication skills are essential for effectively interacting with customers via phone and email.
Proven ability to identify issues, analyze problems, and develop practical solutions in a timely manner.
Ability to de-escalate situations, resolve conflict and diffuse tension.
Willingness to collaborate with colleagues and contribute to a positive team environment as well as the ability to work independently.
Proficiency with computers, especially with regards to CRM software, Microsoft Word, Excel, and Outlook.
Strong time management skills.
Ability to multi-task, set priorities and manage time effectively.
Be able to lift a minimum of 20 pounds.
Start your journey with Goodwill today by applying at gwct.org/about/work-here
Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching
Title: Data Entry Clerk
Company: J9 Builders
Location: Harrisburg, PA
