Overview
Document Admin Support Specialist Jobs in Burlington, Vermont, USA at Konica Minolta Business Solutions U.S.A., Inc.
Overview
Sym Quest a Konica Minolta company currently has an exciting opportunity for a Document Administrative Support Specialist!This role will be supporting the document sales orders, the billing and as maintaining client contracts monthly to ensure accurate invoicing.
The Document Admin Support Specialist will also work with internal groups to build efficiencies between systems and teams.
Responsibilities
Major Goals/Responsibilities
Process sales orders and update sales order management systems
Process invoices and credits for sales orders, projects and contracts
Set-up and continual maintenance to all contracts in the system
Maintain internal database systems
Provide support to Sym Quest Sales Representatives that includes, but is not limited to;
Updated relevant service rate/contract profitability information and reports as needed
Internal credit approvals and lease approvals
Produce client facing reports
Provide client support as it relates to billing questions/rates
Manage Lease portfolio and provide assistance with upload/download of data for billing/payments to and from leasing vendors
Scanning (imaging) of all deal paperwork to virtual file cabinets
Month End Reporting and processes
Managing email boxes to ensure timely responses to internal and external customers
Criteria Measurement:
Maintain quality billing and contract setup metrics
Respond to new orders within 2 business hour
Invoice deals and projects within 1 business day of receiving appropriate paperwork
Provide Sales Representatives with relevant data within 1 business day of their request
Essential Activities:
Managing sales orders & projects from entry to invoicing — 25%
New contract set up and continual maintenance — 25%
New Lease creation/maintenance of lease portfolio — 15%
Manage email inbox to ensure timely response to internal & external clients — 25%
Projects — 10%
Primary People Contacts:
Clients
Client Support
Sym Quest Sales Representatives
Leasing Partners
Third Party Vendors
Management
Qualifications
Detail oriented
Self motivated
Positive attitude
Creative
Must work well in a team
Must have integrity and trust
Customer focused (internal & external)
Effective at organizing
Effective time management
Ability to work in a fast paced environment
Ability to handle multiple tasks & meet department standards
Strong PC skills; experience producing reports and validating data required
Prerequisites:
College Degree, equivalent work experience
Excellent PC Skills
Enjoys working with clients (internal & external)
Strong communication skills
Enjoys working with numbers
Toughest Part of the Job:
Priority setting, time management & organizing
Holding others accountable for compliance to guidelines
Balance under stress
Achieving 100% accuracy in billing, sales order entry and contract setup/maintenance
Maintaining effective internal relationships with Sales Representatives
Meeting deadlines for processing billing and credits
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Title: Document Admin Support Specialist
Company: Konica Minolta Business Solutions U.S.A., Inc.
Location: Burlington, Vermont, USA
Category: Administrative/Clerical (Business Administration, Office Administrator/ Coordinator, Data Entry, Sales Administrator), Sales (Business Administration, Office Administrator/ Coordinator, Sales Administrator)
