Overview
E-commerce Administrative Clerk Jobs in Gardena, CA at Caitac Garment Processing, Inc.
Full Job Description
Summary: The E-commerce Administrative Clerk plays a crucial role in supporting the operations and growth of our online retail platform at kato-brand.com. They assist in various aspects of e-commerce activities, including order processing, return processing, customer service, product listing, and data analysis reporting. The ideal candidate is detail-oriented, tech-savvy, and possesses strong organizational and communication skills.
Responsibilities:
1. Order Processing and Fulfillment:
Process incoming orders promptly and accurately.
Coordinate with warehouse staff to ensure timely order fulfillment.
Monitor order status and address any issues or delays.
Generate shipping labels and coordinate with shipping carriers.
2. Return Processing:
Handle return requests from customers promptly and professionally.
Process returns in accordance with company policies and procedures.
Coordinate with warehouse staff for restocking or disposal of returned items.
Update inventory records and customer accounts accordingly.
3. Customer Service:
Respond promptly to customer inquiries via email, live chat, or phone.
Assist customers with order-related questions, returns, and exchanges.
Resolve customer complaints or issues in a professional and timely manner.
Provide product recommendations and assistance to enhance customer experience.
4. Data Analysis and Reporting Support:
Assist to analyze sales data and trends to identify opportunities for growth.
Monitor key performance indicators (KPIs) such as conversion rate, average order value, and customer retention.
Generate reports and insights to inform decision-making and strategy development.
Collaborate with the marketing team to optimize campaigns and promotions.
5. Product Listing and Management Support:
Assist to upload new products onto the e-commerce platform.
Ensure accurate product descriptions, images, and pricing.
Monitor and update product inventory levels.
Optimize product listings for search engine visibility and sales conversion.
6. Website Maintenance and Optimization Support:
Assist to conduct regular website maintenance tasks, including updating content and images.
Identify and implement improvements to enhance user experience and site performance.
Collaborate with web developers or IT staff to address technical issues or implement new features.
Stay informed about e-commerce best practices and emerging trends to continuously improve website performance.
7. Administrative Support:
Assist with administrative tasks such as inventory reconciliation, expense tracking, and documentation.
Collaborate with other team members to ensure smooth operation of the e-commerce department.
Handle additional tasks and projects as assigned by management.
Requirements:
Proven experience in e-commerce operations or a similar role (preferred).
Proficiency in e-commerce platforms (e.g., Shopify) (preferred).
Strong attention to detail and accuracy.
Excellent communication and customer service skills.
Analytical mindset with the ability to interpret data and draw actionable insights.
Familiarity with digital marketing concepts and techniques is a plus.
Ability to multitask and prioritize tasks in a fast-paced environment.
Ability to work independently and collaboratively in a fast-paced environment.
Adaptability and willingness to learn new technologies and processes.
Proficiency in Microsoft Office S…
Title: E-commerce Administrative Clerk
Company: Caitac Garment Processing, Inc.
Location: Gardena, CA
Category:
