Overview
EBilling Inventory Specialist Jobs in Tampa – Florida – USA at Baker Mckenzie Tampa Center
The eBilling Inventory Specialist will provide dedicated eBilling support to the In-Market and Center based Q2C teams ensuring rejections are activities are coordinated with responsible parties to achieve resolution.
Responsibilities:
Monitor centralized mailboxes, eBilling status reports, and other sources to identify, troubleshoot, and route invoice rejections for resolution (if required)
Proactively review rejections via reporting and Service Now; coordinate with responsible parties to resolve and mitigate issues
Analyze factual and qualitative information to identify and address reoccurring issues and trends and/or complicated or novel situations
Update matter maintenance to the client’s eBilling vendor systems as required.
Escalate deviations from standard processes and unresolved eBilling rejections to management to ensure resolution on a timely basis
Prepare status reports and reconcile between different data sources where required
Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
Communicate effectively with different audiences (including peers and Center management, in-market business partners, and others) in a way that is sensitive to the audience
Perform other duties as may be assigned
Skills and Experience:
Bachelor’s degree in business administration, commerce, finance or related courses
Strong prior experience in an eBilling role
Sound understanding of commonly used Legal eBilling Vendors
Keenattention to detailand effective organizational skills
Ability to prioritize and handle multiple tasks to meet deadlines
Ability to perform at high levels in afast-pacedever-changingwork environmentand successfully adapt to changing priorities and work demands
Strongproblem-solvingandanalytical skills
Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Exercise a required degree of tact and diplomacy when dealing with others and handling sensitive issues
Flexibilityto work a reasonable shifting schedule is required
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Title: EBilling Inventory Specialist
Company: Baker Mckenzie Tampa Center
Location: Tampa – Florida – USA
Category: Management, Administrative/Clerical
