Overview
Executive Support Officer Jobs in Ormskirk, UK at JOB SWITCH LTD
Purposeofrole Executive Support Officer Toprovideahighlyprofessional,flexible,andresilientexecutivesupportservicetotherelevant
Director and Assistant Directorswithinthe Council ,supportingservicedelivery,processimprovementsandchange Toprovideefficientandeffectiveadministrationservicesasdirectedandmaintainmanagementinformationsystemsrelatingtothedirectorateandservicesbeingsupportedunderthestrictestofconfidence. Key Objectives Executive Support Officer 1
Toprovideahighlyeffective,efficient,andconfidentialadministrativesupportservicetotherelevant
Director and Assistant Director including ,correspondence,reports,mail,diaries,appointmentsandminutetaking. 2
Toadministerarangeofmanagementinformationsystems,including correspondence,data protection,trainingdevelopmentrecords,complaints,creditcardspend,andareasofbudgetsasdirected. 3
Toliaiseandconsultwith Senior Managers ,Service Managers,Elected Membersandstaffwithinteamstoensureservice-related queries/issuesaredealtwithinanefficientandeffectivemanner 4
Tobeafirstpointofcontactinrelationtoqueriesfrom Elected Members ,Chief Operating Officer ,Directors,seniorofficersandotherstoensurethatthesequeriesaredealtwitheffectivelyandinaprofessionalmanner. 5
Torespondtotelephone,writtenandelectronicallydeliveredqueries,co-ordinatingpatchproblemsandcomplaints,andensuringthattheappropriateinformationandadviceisprovided. 6
Tosupporttheteam(s)/service(s) assignedtowiththeutmostprofessionalismandpositivity,withawillingnesstolearnnewprocessesandsystems 7
Toensuretheaccuratemaintenanceofdesignatedmanagementinformationandcontrolsystems,includingtheprocessingofinformationrelatingtohealthandsafetyandtimesheets. 8
Toliaisewithexternalagencies 9
When required,toprocesspurchaseorders/invoices/rechargespromptlyandinaccordancewithany
Councilcontractualrequirements. 10
Tocollatedataasdirected,ensuringtheaccurateinputandmaintenanceofdesignatedmanagementinformationsystems 11
Toensurethatcustomercarestandardsaremaintainedtothehighestlevelandcomplaintsandgrievancesaredealtwithinacourteousandsympatheticway. 12
Toensurealtargetsandmilestonesarekeptuptodateontherelevant Performance Management System . 13
Toprovidewrittenreportsandstatisticalinformationinanagreedformat 14
Toorganiseandcoordinateinternalandexternalmeetings,includingbookingfacilities,refreshments/hospitality,assistingadminsupporttociviceventsandpreparingagendasandanyadditionalsupportinginformation. 15
Toassistinworkingtowardsserviceperformanceindicatorsasstatedwithintheserviceperformanceplan 16
Torecordreceiptofincomingmail,and prepare,monitorandfollowupresponses,includingcorrespondencebetweenthe
Chief Operating Officer ,MPs,Elected members,Senior Management team,officersandexternalcustomers. 12.Equal Opportunities-The Counciliscommittedtoachievingequalityofopportunitybothinthedeliveryofservicestothecommunityanditsemploymentarrangements.
Weexpectallemployeestounderstandandpromoteourpoliciesintheirwork. 13.Customer Focus-Tomeetthe Councils Standards of Customer Careatalltimes . 14.Core Tasks-Toundertakeanyotherdutieswhichmayberequiredwithintheneedsoftheservicethatarecommensuratewiththegrade. 15.Health&Safety-Allemployeeshavearesponsibilityfortheirownhealth&safetyandthatofotherswhileundertakingtheirduties.
Employeeshaveageneraldutytoassistthe Councilinimplementingitsgeneralstatementonhealth&safety policy. 16.Legislation-Tocomplywith Data Protectionlegislationandallotherrelevantandapplicablestatutorylegislationtogetherwith Councilpoliciesandprocedures 17.Training&Development-Tocomplywiththe Councilspoliciesandpracticesrelatingtotraininganddevelopment,includingaregulardevelopmentappraisal. 18.I.T.
-Thepostholderisexpectedtocomplywiththe
Councilspoliciesandpracticesrelatingtouseof
I.T.and equipment. 19.Creativity-Thepostholdercancontributeideasrelatingtothetasksthattheyundertake,totheirlinemanagerforconsideration. 20.Decision sand Consequences Thepostholderwillusuallycarryoutallocatedtasksanddutiesunderthesupervisionoftheirlinemanager . 21.Work Context-Theabovedutiesandresponsibilitiesdonotincludeordefinealltasks,whichmayberequiredtobeundertakenbythepostholder.
Thedutiesandresponsibilitiesmayvarywithoutchangingthegeneralcharacterofthedutiesorthelevelofresponsibilityentailed.
Thesefactorsarereflectedinthegradingofthepost. 22.Physical Demands-Thepostisnormallyoffice-based,sonounusualphysicaldemandshavebeenidentified.
Title: Executive Support Officer
Company: JOB SWITCH LTD
Location: Ormskirk, UK
Category:
