Overview
Field Support Representative , II, III Jobs in Charlotte, North Carolina, USA at Canon Business Process Services, Inc.
Position: Field Support Representative I, II, III
Overview
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool providing replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception, and other duties as assigned).
NOTE:
This position requires heavy travel (up to 75%), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.
Responsibilities
CUSTOMER SERVICE
· Ensure total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem resolution, and relationship building.
MAIL/PACKAGES/POUCHES
· Receive, sort, and deliver all incoming mail & packages according to assigned floors and time frames. Wrap, seal, weigh, affix postage, and dispatch outgoing mail/packages per postal regulations.
· Prepare outgoing inter-office pouches for client affiliates as scheduled (if applicable).
· Package and process outgoing overnight items (Federal Express, UPS, etc.) to meet deadlines. Log and deliver incoming overnight packages within established time frames.
· Log outgoing and incoming items, review for accuracy/completeness.
· May be required to walk or deliver legal packages using transportation, securing signatures and documentation for delivery.
SUPPLIES/COPYING/FAXING/ADMINISTRATION
· Organize and distribute supplies, verify and log orders, monitor inventory, and keep supply areas neat.
· Handle distribution items to client employees, affiliates, dealers, etc.
· Estimate runtime for photocopy jobs, check quality and accuracy, produce bound copies, and deliver/pick up jobs.
· Provide minor maintenance of photocopy machines, such as clearing jams and routine cleaning.
· Operate fax machines, send/receive faxes, keep logs, generate reports, and confirm receipt as needed.
· Perform other administrative duties like copying, faxing, and learning new office automation features.
Additional functions at the direction of the Site Manager:
· Set up and maintain kitchen and conference rooms, order food, and make coffee.
· Provide reception duties like answering phones, taking messages, and greeting visitors.
· Move boxes, supplies, or furniture; replace light bulbs.
· Perform document scanning and prepare shipping items.
· Perform other responsibilities unique to the site.
· Prepare productivity and billing reports as needed.
Qualifications
High school diploma or equivalent
1-3 years’ experience in a mailroom or professional office environment
Ability to perform basic job functions under general direction
Knowledge of shipping procedures
Basic computer skills
Ability to operate various office equipment with guidance
Supervision and instructions provided for routine and new tasks
Occasional outside contact, requiring clear communication
Excellent customer service, professional appearance, and attitude
Ability to work overtime and meet deadlines
Support of CBPS Core Values:
Results & Customers, Innovation, Quality, and Ethics
PHYSICAL DEMANDS/WORKING CONDITIONS
Bending, reaching, lifting, and prolonged sitting or standing required
May lift/move up to 50lbs
Ability to perform mail, delivery, copy, and administrative tasks
Good organizational skills
What We Offer:
Competitive pay & benefits, comprehensive training, positive work environment, and employee discounts.
Come Join Our Team!
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Title: Field Support Representative , II, III
Company: Canon Business Process Services, Inc.
Location: Charlotte, North Carolina, USA
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant, Office Assistant)
