Front Desk Administrator

With more than 900 locations in 46 countries, Ashley Homestore is North America’s largest and fastest growing furniture retailer.

Ashley Furniture Moncton has a current opening for a Full-Time Front-Desk Administrator to join our fun, team-oriented environment. This role is responsible for maintaining the day to day operations of administrative activity within the store as well as providing and maintaining superior customer relations.

Responsibilities:

• Providing leadership in all areas of front-desk operations/administration and promoting a culture of accuracy, timeliness and superior customer service;
• Acting as a working member of the front-desk team (processing payments; processing financing applications; taking incoming/outgoing calls, answering customer inquiries, etc.);
• Supporting sales staff as needed (e.g., financial and delivery arrangements; customer communication; identifying and correcting order errors; ensuring obstacles are removed, etc.)
• Reviewing Dispatch Track for delivery/pick-up issues – proactively reaching out to customer and working on solutions to remedy the situation;
• Reviewing the daily cash close and safe balances, ensuring all amounts balance;
• Ensuring financial programs are sold accurately;
• Running Flexiti and Fairstone reports, and closing out financing on a daily basis;
• Implementing the Mattress Spiff program; ensuring report is accurate and sending to payroll in accordance with Company’s timelines
• Training, mentoring, and evaluating front-desk team; working in collaboration with Store Manger and Human Resources on recruitment and staff progressive discipline-related issues;
• De-escalating customer issues. Working with Store Manager to resolve complex service issues, and administrating decision based on Manager direction;
• Offering financing to customers at time of sale; tracking any customer objectives;
• Acting as keyholder and opening/closing the Store as needed;
• Filling in for other front-desk staff as needed (e.g., vacation days, sick days, etc.)
• Other duties as necessary to help achieve store success;

Requirements:

Education and Experience:

• 2-5 years of proven success in an administrative or customer service role (retail environment is preferred)
• Previous experience in a supervisory or lead role a strong asset;
• Post-secondary education in administration (or another relevant field) is a strong asset (but equivalent experience may be accepted.

Skills and Knowledge:

• Strong organizational skills with the ability to multi task and prioritize effectively;
• Excellent attention to detail
• Advanced problem-solving skills;
• Passionate about customer service;
• Proven leadership skills
• Basic understanding of accounting and inventory control functions a strong asset
• Positive attitude, team-oriented.
• Strong computer skills – proficiency in Microsoft Office Suite

Why Work for Us?

• Competitive Pay
• Health/dental benefits
• Guaranteed, steady hours
• Employee discount

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

Work Location: In person

Expected start date: 2023-03-20