Overview
Front Desk Agent Jobs in Poland, ME at Image Inc
Full Job Description
Are you a people person? Do you like to greet people with a smile? Are you detail oriented and able to multi-task? Are you able to listen carefully and with empathy? Are you quick on your feet? All of these are great characteristics for a Front Desk Associate/Guest Service Agent. Greet guests, assist with check in and check out, collect payments, answer telephone and email inquiries, learn to operate our reservations system software and prepare daily arrival and departure information to distribute to all departments. The Front Desk staff are like the conductors leading the orchestra of other resort departments to ensure that our guests have an experience which exceeds their expectations!
Location:Poland Spring Resort- 640 Maine St, Poland Maine 04274
Hours:Full-time and Part-time- typical shifts run 7am – 3pm or 3pm to 11pm
Compensation:$16.50 to $18 an hour
Seasonal Position:May/June through late OctoberORMay/June through late August for students.
Start date:Early May through Mid-June
Benefits:Free golf!! Use of resort activities and amenities, earned time off and 401k after 120 days.
Experience:Previous experience working in hospitality preferred, but not required. Outgoing personality, strong listening, communication and computer skills strongly preferred. You will work as part of a small team behind our front desk, learning and being exposed to many aspects of running a large seasonal resort. If you are studying hospitality, or have an interest in the field, this can be a great learning opportunity. Varied shifts, both day (7:30 to 3:30) and evening (3 to 11) are scheduled. Must have good computer skills including word, excel, and email. You will have the chance to develop great relationships with our guests.
JOB SUMMMARY:
Front Desk/Guest Service Associates are responsible for the critical first impression our guests have of our resort. Front Desk/Guest Service Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Maintain a neat and professional appearance.
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Register and orient arriving guests according to property standards.
Help guests with purchases from our gift shop.
Entertainment tickets sales either over the phone or in person.
Be knowledgeable about the property, its programs, amenities, and experiences.
Have a working knowledge of properties phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller’s requests, and clearly taking, dating, distributing or filing notes as needed.
Be knowledgeable of your role in the property’s reservations process.
Serve as concierge, sharing knowledge of the area surrounding your property suggesting activities and recreation, dining options, and assisting with ground transportation and…
Title: Front Desk Agent
Company: Image Inc
Location: Poland, ME
Category:
