Overview
Front Desk Agent Jobs in Vail, CO at Tivoli Lodge
Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Hotel Night Auditor. As a Hotel Night Auditor, in some cases you will be the first and last point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
– Greet guests with a warm and welcoming demeanor upon arrival
– Check guests in and out of the hotel using our reservation system
– Provide information about hotel amenities, local attractions, and dining options
– Assist guests with inquiries, requests, and complaints promptly and professionally
– Handle cash transactions and maintain accurate records of guest payments
– Answer phone calls and respond to emails in a timely manner
– Coordinate with other hotel departments to fulfill guest needs
– Perform night audit duties as required, including reconciling daily transactions and preparing reports
Experience:
– Previous experience in a customer service role, preferably in the hospitality industry
– Familiarity with hotel management systems and phone systems
– Strong phone etiquette and communication skills
– Knowledge of night audit procedures is a plus
Skills:
– Excellent customer service skills with a friendly and approachable demeanor
– Strong problem-solving abilities to address guest concerns effectively
– Ability to handle multiple tasks simultaneously while maintaining attention to detail
– Proficient computer skills for data entry and reservation management
– Knowledge of front desk operations and guest relations
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional service and creating memorable experiences for guests, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Paid time off
Vision insurance
Schedule:
Holidays
Night shift
Overnight shift
Rotating weekends
Weekends as needed
Weekends only
Work setting:
In-person
Work Location: In person
Title: Front Desk Agent
Company: Tivoli Lodge
Location: Vail, CO
