Overview
Front Desk Agent Jobs in Fiskdale, MA at La Quinta Inns & Suites
We are currently seeking a Front Office Night Auditor to count and balance cash, credit cards and direct bill accounts. As well as handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.
Apply today and come be a part of this amazing organization and our dynamic team!
The Front Office Night Auditor will be primarily responsible for:
Responding to guest needs, special requests and complaints and alert appropriate manager as needed
Counting and balancing cash, credit cards and direct bill accounts
Closing, balancing and making necessary corrections to guest accounts
Investigating and analyzing out-of-balance situations and make adjustments or corrections when needed
Complete various audit reports on the computer
Verify room rates are accurate and posts rates to guest accounts
Post room charges and room taxes to guest accounts
Tracks room revenues, occupancy percentages, and other Front Office statistics
May also work as a Front Office Agent or Concierge when necessary
Be aware of all emergency procedures and how to respond in the event of various types of emergencies
Other duties as assigned
Qualifications for the front office night auditor:
High School Diploma or GED
2 years of customer service experience preferably in the hospitality industry
Basic computer and math skills
Professional telephone etiquette and office skills
Excellent oral and written communications skills
Fluency in English with preferred experience in a foreign language
Ability to input and access information in the property management system/computers/point of sales system
Ability to type proficiently
Ability to suggestively sell
Ability to analyze and solve problems
A FEW PERKS FOR JOINING OUR TEAM:
$600 sign on bonus (full time employees only)
Free parking or partial reimbursement for monthly TARC passes
1 complimentary employee meal on a daily basis
Room discount after 3 months of employment
Full benefits package (full time employees only)
MUCH MORE!!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.
The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Holidays
Night shift
Weekend availability
Supplemental pay types:
Commission pay
Ability to commute/relocate:
Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are you willing to work a rotating schedule of 11 PM- 7 AM?
Education:
High school or equivalent (Required)
Experience:
Hotel experience: 1 year (Preferred)
customer service: 1 year (Required)
Language:
English (Required)
Shift availability:
Overnight Shift (Required)
Work Location: In person
Job Types: Full-time, Part-time
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Vision insurance
Schedule:
Night shift
Overnight shift
Work setting:
In-person
Experience:
Customer service: 1 year (Required)
Front desk: 1 year (Required)
Hotel experience: 1 year (Required)
Work Location: In person
Title: Front Desk Agent
Company: La Quinta Inns & Suites
Location: Fiskdale, MA
