Overview
Front Desk Agent Jobs in Arlington, TX at Crowne Plaza Hotel Arlington
Full Job Description
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring a positive experience for all visitors.
Duties:
– Greet guests with a warm and welcoming demeanor
– Assist guests with check-in and check-out processes
– Provide information about hotel amenities, services, and local attractions
– Handle guest inquiries and resolve any issues or complaints promptly
– Maintain accurate records of guest interactions and transactions
– Coordinate with other hotel departments to ensure guest requests are fulfilled
– Assist with night audit duties as needed
– Maintain a clean and organized front desk area
Experience:
– Previous experience in a hotel or hospitality setting is preferred
– Strong customer service skills with the ability to handle difficult situations professionally
– Excellent communication skills, both verbal and written
– Multilingual abilities are a plus
– Proficient in using hotel management software and computer systems
– Knowledge of front desk operations, including check-in/check-out procedures and reservations management
– Ability to handle cash transactions accurately and responsibly
– Detail-oriented with strong organizational skills
If you are passionate about providing exceptional guest experiences and have the necessary qualifications, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable stays for our valued guests.
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work setting:
In-person
Work Location: In person
Title: Front Desk Agent
Company: Crowne Plaza Hotel Arlington
Location: Arlington, TX
Category:
