Overview
Front Desk Agent Jobs in Poplar Bluff, MO at Midas Hospitality
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Check-in and check-out guests, ensuring accuracy of information
– Assist guests with inquiries and provide information about hotel facilities and services
– Handle guest complaints or concerns, escalating to management when necessary
– Operate the hotel phone system, answering calls and transferring to appropriate departments
– Maintain accurate guest records, including contact information and payment details
– Process payments and handle cash transactions
– Assist with night audit duties as needed
– Maintain a clean and organized front desk area
Requirements:
– Previous experience in a front desk or customer service role preferred
– Excellent phone etiquette and communication skills
– Multilingual abilities are a plus (e.g., Spanish, French, etc.)
– Knowledge of hospitality industry practices and procedures
– Familiarity with hotel management software systems (e.g., Opera, Fidelio)
– Ability to handle difficult situations with patience and professionalism
– Strong attention to detail and organizational skills
– Ability to work flexible hours, including nights, weekends, and holidays
– Bilingual candidates are highly encouraged to apply
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Schedule:
Every weekend
Nights as needed
Night shift
Rotating weekends
Ability to Commute:
Jefferson City, MO 65101 (Required)
Ability to Relocate:
Jefferson City, MO 65101: Relocate before starting work (Required)
Work Location: In person
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Title: Front Desk Agent
Company: Midas Hospitality
Location: Poplar Bluff, MO
