Overview
Front Desk Agent Jobs in Austin, TX at The Carpenter Hotel
Full Job Description
About our Company:
Tucked just between Zilker Park and Downtown Austin, Carpenter Hotel evokes an easy time in Austin full of fresh air, Texas sunshine, and days spent lazing by the water with a book. A bridge between the city and the outdoors, each part of the property nods to its native surroundings and its rich history. The lobby, restaurant Carpenters Hall, and coffee shop are built in the former Carpenters Local 1266 Union Hall, built in 1948. The hotel features a pool, large pavilion, and 93-rooms, each with a private terrace. While the original meeting hall has been reimagined as our front desk, cafe, and restaurant, and it and the hotel itself are still a place for folks to meet up—to share space and community.
The Carpenter Hotel is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San José, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel and Jo’s Coffee in Austin, Hotel Havana and Ocho in San Antonio, The Phoenix in San Francisco, California, Hotel San Cristóbal in Baja, Mexico and Shady Villa in Salado, Texas.
We’re looking for:
The Carpenter Hotel is looking for a Front Desk Agent who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.
Knowledge, Skills, and Abilities:
High School diploma or general education degree (GED). College Degree preferred
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand other computer programs (i.e. Property Management System)
Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.
Job Requirements:
Ensure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)
Provide indulgent service to all guests with flawless check-in and check-out procedures, concierge services, etc.
Adhere to all cash handling procedures during cash transactions
Follow SOPs of Property Management System
Promote and encourage guest name recognition
Maintain knowledge of all property services and amenities
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Ensure all employees adhere to dress code policies for their scheduled shift
Resolve customer complaints
Assist in training and supervising Front desk staff
Assist in scheduling staff hours and assign duties and responsibilities as needed
Follow inventory standards and procedures to consistently conduct an accurate inventory
Assist in the timely completion of special projects
Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
Maintain a high level of cleanliness and safety in the work area
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency p…
Title: Front Desk Agent
Company: The Carpenter Hotel
Location: Austin, TX
Category:
