Overview
Front Desk Agent Jobs in Fayetteville, NC at SAIRAM OF FAYETTEVILLE NC
Job Description
Minimum Qualifications:
Education
A high school diploma or GED
Experience
Five (5) years of experience in record keeping, clerical or administrative assistant work.
Preferred
An Associates or Bachelor’s degree in business or public administration
Medical Group:
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Mission Essential Designation:
In accordance with the Washington Metropolitan Area Transit Authority’s Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.
SUMMARY
The Office of Professional Responsibility & Investigation (OPRI) Administrative Operations Support Assistant performs a wide variety of administrative, organizational, and analytical functions. These functions include but are not limited to providing analytical support for investigations, coordinating meetings, and special projects in OPRI. The incumbent assists the OPRI by maintaining standard operating procedures, and support processes. The Administrative Operations Support Assistant prepares reports, charts, and other presentation material, and coordinates calendars.
ESSENTIAL FUNCTIONS
Collects and catalogs data from investigations and audits, organizes and analyzes information used to disposition cases to generate analytical reports for audits.
Utilizes Internal Affairs case management software to fulfill Giglio requests from courts in District of Columbia, Maryland, and Virginia.
Corresponds with court liaisons to include attorneys in respective jurisdictions, to provide source materials from internal investigative files.
Analyze Internal Affairs software to generate quarterly reports requested for review by the MTPD Investigative Review Panel.
Manages central OPRI office files, maintains policy files, and office policy instructions. Assists in developing and maintaining standard operating procedures.
Reviews correspondence and coordinates information to ensure that the documents are complete, accurate, properly edited, and consistent.
Ensures proper care of sensitive documents. Assists with coordination and monitoring of confidential and other sensitive departmental administrative actions.
Generates periodic and ad hoc reports, letters, and assorted documents.
Interacts with staff and visitors in a professional, courteous manner to provide optimum customer service.
OTHER FUNCTIONS
May coordinate OPRI calendars, provides phone coverage, opens, sorts, and distributes mail and e-mails.
Orders and maintains office supplies.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment
Personal interview
Verification of education and experience (including certifications and licenses)
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
Show more
Title: Front Desk Agent
Company: SAIRAM OF FAYETTEVILLE NC
Location: Fayetteville, NC
