Overview
Front Desk Agent Jobs in Waltham, MA at Embassy Suites Waltham
Full Job Description
About Us: Welcome to Embassy Suites by Hilton Boston Waltham, located in Boston’s High-Technology, Pharmaceutical, and Life Sciences Belt and corporate corridor along Route 128 and Highway 95. Our Boston/Waltham, MA hotel is just 20 minutes to downtown Boston and 25 minutes to Logan International Airport, convenient to Brandeis and Bentley Universities as well as Wellesley and Regis Colleges. Our brand offers both leisure and business travelers an approachable, upscale experience with best-in-class customer service, that anticipates travelers’ needs and delivers what matters most to them. Embassy Suites Boston Waltham offers a diverse breadth of experience for budding service professionals, seasoned hospitality specialists, and everyone in-between. Our team members enjoy Snack Carts with occasional trivia and games to win prizes as well as discounted hotel rooms at Hilton and HEI hotels. At the Embassy Suites Waltham, we welcome jeans on Fridays with a small donation to our Make a Difference Committee to use for events in the community. Be a part of a diverse team driven by a passion for outstanding service through authenticity, diversity, and innovation with an organization whose values mirror your own. Don’t meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview:
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Responsibilities:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
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Title: Front Desk Agent
Company: Embassy Suites Waltham
Location: Waltham, MA
Category:
