Overview
Front Desk Agent Jobs in Tampa, FL at Hampton Inn and Suites
A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
Performs pre-registration and registration duties for incoming guests. They essentially check guests in and out, make room reservations and track and report room statuses and rates.
Looking for a front desk agent to work primarily evening shifts and be part of our team. Open availability is a plus, but not required!
Front Desk Agent Responsibilities:
Greeting and thanking guests in a sincere, friendly manner.
Checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests’ needs, and resolving their problems and complaints.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on daily checklist.
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
Take reservations over the telephone, through emails and in person
The ideal candidate will have a friendly and easy going personality while also being very perceptive, disciplined, and reliable. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Job Type: Variable
Job Types: Full-time / Part-time
Salary: Wage is Negotiable Based on Level of Experience
Benefit Conditions:
Only full-time employees eligible
Communication method(s) used:
Email
Phone
In person
This Job Is:
A job for which military experienced candidates are encouraged to apply
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
Open to applicants who do not have a college diploma
Work Remotely
No
Job Type: Full-time
Pay: $13.00 – $14.00 per hour
Benefits:
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Schedule:
8 hour shift
Evening shift
Holidays
Weekends as needed
Work setting:
In-person
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience: 1 year (Preferred)
Hotel Front Desk: 1 year (Preferred)
Shift availability:
Night Shift (Preferred)
Day Shift (Preferred)
Work Location: In person
Title: Front Desk Agent
Company: Hampton Inn and Suites
Location: Tampa, FL
