Overview
Front Desk Agent – Hotel Jobs in Brooklyn Center, MN at EMPIRE HOTELS GROUP
Full Job Description
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
– Greet guests with a warm and welcoming demeanor
– Check-in and check-out guests efficiently and accurately
– Answer phone calls and respond to guest inquiries
– Provide information about hotel amenities, services, and local attractions
– Assist guests with luggage and other requests
– Handle guest complaints or concerns in a professional manner
– Process payments and maintain accurate records
– Collaborate with other hotel departments to ensure guest satisfaction
– Perform night audit duties as required
Qualifications:
– Previous experience in front desk or customer service role preferred
– Excellent communication and interpersonal skills
– Strong phone etiquette and customer service skills
– Knowledge of hospitality management systems is a plus
– Bilingual language skills (English/Spanish) are desirable but not required
– Ability to handle multiple tasks simultaneously with attention to detail
– Flexibility to work various shifts including evenings, weekends, and holidays
– High school diploma or equivalent
Preferred hotel experience with Marriot Fosse PMS.
Job Types: Full-time, Part-time
Pay: $18.00 – $21.00 per hour
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
10 hour shift
4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Work setting:
In-person
Ability to Relocate:
Brooklyn Center, MN 55430: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Agent – Hotel
Company: EMPIRE HOTELS GROUP
Location: Brooklyn Center, MN
Category:
