Overview
Front Desk Agent – Springhill Suites by Marriott Jobs in Richmond, VA at McKibbon Hospitality
JOB OVERVIEW
Under assigned supervision, the Bilingual (Eng/Spa) Administrative Data Technician performs varied administrative support, data management and research functions. This position manages data collection and consolidation for a variety of projects and office initiatives, prepares and maintains a variety of qualitative and quantitative data records and reports related to assigned activities, and effectively uses information system and software systems related to department programs. In addition, this position assists with special projects and a variety of administrative support tasks as needed.
AGENCY OVERVIEW
Special Kids Connect is a 501 (c)(3) charitable organization founded in 2007 whose mission is to develop resources, raise awareness, and provide support for children and adults with disabilities and their families in Monterey County. Its vision is that all individuals and families with special needs are informed and empowered to access and utilize the resources available to them and that they are not only included but are warmly welcomed into their communities. Special Kids Connect does this through three areas of focus:
Community Navigation– Special Kids Connect receives funding from the California Department of Developmental Services to provide training, information, and 1:1 support to assist Monterey County families who have members with developmental delays and/or disabilities (ages 0 through end of life) with community service navigation, application assistance, coaching, advocacy training, and peer-to-peer support.
Family Empowerment Center – Special Kids Connect receives funding from the California Department of Education as Monterey County’s Family Empowerment Center, providing training and information to families of children and young adults with disabilities, between the ages of 3 and 22, to assist in their understanding and utilization of educational supports and services.
Community Programs – Special Kids Connect actively pursues and receives funding through community / foundation grants, private donations, and corporate sponsorships to provide a wide range of programs and services to meet the everchanging needs of Monterey County’s special needs community. These include Special Kids Connect’s REACH recreational programs, SibStar sibling workshops, Youth Volunteer League, STAR Toy Library, and outreach events & special projects.
RESPONSIBILITIES
SKC’s Bilingual (Eng/Spa) Administrative Data Technician is an integral part of the Special Kids Connect team and is often the first point of contact a family has with Special Kids Connect. As such, this position requires someone with a high degree of professionalism and an equally high degree of empathy and compassion for the struggles faced by families of children with disabilities.
This job requires occasional travel to support workshops and SKC programs taking place at other Monterey County locations, as needed.
Along with this, the responsibilities of this position include, but are not limited to:
1. Documenting interactions with families, professionals and others using Special Kids Connect’s cloud-based Salesforce platform
2. Inputting data obtained through workshops, events, and surveys into Special Kids Connect’s various cloud-based data collection portals, including but not limited to Salesforce and Google Drive.
3. Organizing, maintaining, and facilitating the exchange of information and schedules related to the operation of all SKC programs and staff
4. Fulfilling administrative support and general clerical duties to include, but not limited to, answering phones, photocopying, mail distribution, filing, and office organization
5. Professionally managing the transfer of incoming calls from families, professionals, and other agencies to caringly connect them with the resource(s) they seek
6. Maintaining up-to-date contact lists for employees, volunteers, board members, and donors
7. Providing translation support for Spanish-speaking families
8. Supporting the translation of documents / marketing materials and other print collateral from English to Spanish and vice versa
9. Updating SKC’s website and online resource directory
10. Maintaining a high level of confidentiality with regard to client information
11. Working with SKC’s Bookkeeper to:
Ensure payment and recording of vendor invoices and receipts
Facilitate billing and support annual agency financial audits
Proper filing and maintenance of records for audit trail purposes
12. Supporting the operation of the STAR Toy Lending Library, located on the premises of Special Kids Connect
13. Supporting the development and implementation of parent/professional workshops, SKC’s REACH recreational programs, family outreach events and fundraising endeavors
14. Handling HR responsibilities, including administering payroll, handling new hire paperwork, and maintaining employee records for a staff of 10 to 20 people
12. Collaboration with Special Kids Connect’s staff in support of SKC’s portfolio of programs across divisions.
13. Other duties as assigned
MINIMUM QUALIFICATIONS:
High school diploma or higher
Bilingual and biliterate in both Spanish and English, demonstrating proficiency in spelling and grammar for both languages
Successful completion of pre-employment background checks and drug testing
Advanced written communication skills, including excellent command of English grammar and written composition
Ability to recognize and work with confidential information
Proof of COVID vaccination
Strong customer service and communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to recognize and work with confidential information
Ability to manage requests/needs of multiple staff members and work on multiple projects simultaneously
Ability to manage multiple tasks and achieve deadlines under pressure
Ability and means to travel on a flexible schedule as needed (Proof of liability and property damage insurance on vehicle used is required.)
Proficiency in MS Office products (Word, Excel, PowerPoint) and Google Drive with a willingness to learn additional programs, as needed
A positive attitude conducive to working effectively as a team member
Familiarity with the internet, cloud sharing, and social media
Demonstrated attention to detail
A valid California driver’s license, proof of vehicle insurance (liability and property damage on vehicle used), and reliable transportation or the ability to secure timely transportation to perform the essential functions of the job
DESIRABLE EXPERIENCE:
Experience working in the nonprofit sector
Experience with individuals with disabilities
Experience with parents of children between the ages of 0 and 22
Experience with school districts and/or special education
Experience with Adobe Creative Suite
COMPENSATION:
Full time, non-exempt position; compensation based upon education and experience
Health care package including vision and dental
Job Type: Full-time
Pay: $24.00 – $26.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Application Question(s):
I recognize that, prior to Special Kids Connect being able to schedule an interview with me, I will need to complete an application for employment which can be found online at https://specialkidsconnect.org/get-involved/employment.html.
Experience:
administrative: 3 years (Preferred)
Language:
English and Spanish (Required)
Work Location: In person
Title: Front Desk Agent – Springhill Suites by Marriott
Company: McKibbon Hospitality
Location: Richmond, VA
