Overview
Front Desk Lead Agent Jobs in Los Angeles, CA at 6516 Hotel Manager Llc
Full Job Description
Front Desk Lead Agent
Job Summary:Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Tommie Hollywood’s high standards of quality.
Duties and Responsibilities:
Check arrivals list against correspondence to ensure that all arrival information is correct.
Handle individual and group arrivals according to Company check-in procedures.
Ensure that shift checklists are up-to-date and finalized before the end of each shift.
Ensure that individual and group departures are in accordance with the pre-arranged method of payment.
Possess thorough product knowledge of room types, room positioning, current rates, facilities, and services within the hotel. Able to offer and sell hotel amenities to the guests when required.
Maintain awareness of daily room availability.
Comply with hotel regulations when completing internal banking procedures ensuring that the figures are correct and that all back-up documentation is attached.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
Complete a thorough handover of arrivals/departures/special requests, etc. before ending shift.
Receive and deal with all telephone and verbal inquiries, and ensure that all messages are taken and distributed in the correct manner.
Maintain reception desk and general reception area in a neat and tidy manner at all times.
Provide instruction and/or guidance for guest and colleague safety in fire or other emergencies.
Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner.
Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
Show guest or potential guest show rooms and answer any guests’ questions.
Have a sound knowledge of Hollywood and Los Angeles area and assist guests with directions if needed.
Maintain the highest standard of appearance and social skills.
Title: Front Desk Lead Agent
Company: 6516 Hotel Manager Llc
Location: Los Angeles, CA
Category:
