Overview
Front Desk Manager Jobs in Jackson, WY at Hotel Yellowstone & Rustic Inn at Jackson Hole
Full Job Description
Responsibilities: – Manage the front desk operations and ensure smooth daily operations – Greet and check-in guests in a friendly and professional manner – Provide exceptional customer service and address guest inquiries and concerns promptly – Handle guest complaints or issues effectively and escalate when necessary – Coordinate with housekeeping and maintenance departments to ensure guest satisfaction – Oversee the night audit process and ensure accurate financial reporting – Train and supervise front desk staff, including scheduling and performance management – Maintain a clean and organized front desk area Requirements: – Previous experience in hospitality or hotel management is preferred – Excellent phone etiquette and communication skills – Strong guest relations skills with a focus on delivering exceptional service – Proficiency in hotel management software systems (e.g., property management systems) – Ability to handle multiple tasks simultaneously and prioritize effectively – Knowledge of front desk procedures, including check-in/check-out processes and night audit procedures – Multilingual skills are a plus, especially in languages commonly spoken by guests We offer competitive compensation and benefits packages. Join our team of dedicated professionals in providing outstanding guest experiences. Apply now!
Job Type: Full-time
Pay: $45,000.00 – $75,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Evening shift
Morning shift
Night shift
Weekends as needed
Work setting:
In-person
Resort
Ability to Relocate:
Jackson, WY 83001: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Manager
Company: Hotel Yellowstone & Rustic Inn at Jackson Hole
Location: Jackson, WY
Category:
