Overview
Front Desk Patient Coordinator for Dental office Jobs in Northville, MI at Samir F. Zakaira, D.D.S.,M.S.D.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Key Hotel night auditor criteria:
Must possess a positive attitude
Must be energetic and outgoing
Must be service oriented
Must be a team player
Must be able to multitask
Must possess excellent interpersonal, analytical, and organizational skills
Must have the ability to input data and access information on the computer
Flexible schedule- must be available to work a variety of shifts
Fluency in English both verbally and non-verbally
Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion
Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest, overview of key operation and offering further assistance in accordance with check-in performance standards
Strengthen relationships both internally and externally, while ensuring the provision of excellent customer service levels for all amenities and services offered
Provide legible communication and directions
Ability to input and access information in the property management (PMS) system/computers/point of sales system
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Execute all cashiering processes, financial records, , inclusive of posting charges to accounts in PMS
High school diploma
Investigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues. Initiate investigations and complete incident reports when necessary
Communicate all GST complaints and issues to the General Manager and/or Supervisor
Conduct multiple property safety and security walks-through.
In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.
Perform any other reasonable duties as required by management.
Comply with company and departmental rules and regulations at the hotel
Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
Skills:
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: $10.00 – $11.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Evening shift
Every weekend
Monday to Friday
Nights as needed
Weekends as needed
Weekends only
Work setting:
In-person
Experience:
Hotel experience: 1 year (Required)
Shift availability:
Day Shift (Required)
Night Shift (Preferred)
Work Location: In person
Title: Front Desk Patient Coordinator for Dental office
Company: Samir F. Zakaira, D.D.S.,M.S.D.
Location: Northville, MI
