Overview
Front Desk Receptionist Jobs in Flushing, NY at IPMNY
About us
Holiday Day Inn Express & Suites Tampa Stadium is a small business in Tampa, FL. We are professional, fast-paced, customer-centric and our goal is to provide our guests with great service and a family atmosphere so they feel at home while away from home.
Our work environment includes:
Modern office setting
On-the-job training
Safe work environment
Brand New Holiday Day Inn Express & Suites Tampa Stadium is looking for a Front Desk Agent to join our team!
What We Offer:
Competitive compensation
Employee discount program
Flexible Scheduling
As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check-in, to check-out through attentive, personalized service for each guest. You will be focused on optimizing each guest’s experience.
Responsibilities:
Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Set wake-up calls in an efficient, warm and friendly manner.
Answer all incoming phones in three or less rings.
Create, confirm, and make changes to reservations for guests.
Review account and charges and payment information with guests during the checkout process.
Answer inquiries pertaining to hotel amenities and facilities
Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
Complete all required tasks and reports on the shift checklist.
Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
Creates works orders for maintenance using our work order tracking system.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Greet each guest that you encounter during your shift with a friendly smile.
Ensures uniform and personal appearance are clean and professional.
Follow hotel procedures for reporting and turning in lost and found articles.
Coordinate with other departments as necessary to resolve service requests or problems.
Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
Qualifications:
Minimum of 1 year of experience in customer service is preferred.
Excellent verbal and written communication skills.
Must have proficient computer and keyboard skills.
Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
Must be able to stand for an extended period of time as 90-100% of the shift is standing.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Occasional carrying and lifting of items up to 15 pounds.
Ability to work a flexible schedule to include weekends and holidays.
Job Types: Full-time, Part-time
Pay: $14.00 – $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Employee discount
Flexible schedule
Schedule:
8 hour shift
Day shift
Evening shift
Night shift
Work setting:
In-person
Experience:
Hotel experience: 1 year (Preferred)
Work Location: In person
Title: Front Desk Receptionist
Company: IPMNY
Location: Flushing, NY
