Overview
Front Desk Receptionist Jobs in Winston-Salem, NC at Mathis Home Improvements, Inc.
Overview
We are seeking an energetic and detail-oriented Front Desk Receptionist to join our dynamic team! This vital role serves as the first point of contact for visitors, clients, and staff, ensuring a welcoming and professional environment. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer service. This paid position offers an exciting opportunity to develop your office management skills while supporting daily operations in a fast-paced setting.
ABOUT MATHIS HOME IMPROVEMENTS
Mathis Home Improvements has been serving Winston-Salem and the Piedmont Triad since 1997. We are a North Carolina Licensed General Contractor with an A+ Better Business Bureau rating, and we have built our reputation over nearly 30 years on honesty, quality work, and genuine care for homeowners.
ABOUT THE ROLE
This is a high-impact, front-line position at the center of our sales and customer experience operations. You will be the voice of Mathis for homeowners who call in, the engine behind our lead follow-up and rehash program, and the organizational backbone of our office. If you enjoy talking to people, staying busy, and being part of a team that wins together, this role can be very rewarding financially and professionally.
WHAT YOU WILL DO
Front Desk & Inbound Calls
✓ Answer all inbound calls professionally and warmly — you are the first voice of Mathis
✓ Greet walk-in customers and create a welcoming office environment
✓ Schedule appointments for sales reps and coordinate with the field team
✓ Handle general customer inquiries and direct them to the right team member
✓ Receive and process inbound leads from all sources — web, phone, referral, and direct mail
Lead Follow-Up & Rehashing
✓ Work a structured 30-day follow-up sequence for all leads that did not close on the first visit
✓ Make outbound calls and send texts to homeowners at set intervals.
✓ Identify objections from unsold appointments and communicate them to the sales team
✓ Rehash past estimates and reactivate cold leads using seasonal offers and promotions
✓ Manage the follow-up pipeline — log every interaction and keep records current
✓ Support both Mathis Home Improvements follow-up pipelines
Office & Administrative Support
✓ Enter all leads, quotes, and customer notes into Jobber accurately and same-day
✓ Send follow-up confirmation texts and emails on behalf of sales reps after appointments
✓ Assist with scheduling, appointment confirmations, and production calendar coordination
✓ Maintain organized customer files and office records
✓ Support management with reporting, daily pipeline updates, and special projects as needed
WHAT WE ARE LOOKING FOR
✓ Excellent phone presence — clear, friendly, confident, and professional on every call
✓ People person — you genuinely enjoy talking to customers and building rapport
✓ Organized and reliable — you can manage a busy pipeline without letting things fall through
✓ Self-motivated — you take ownership of your work without needing to be reminded
✓ Comfortable with technology — we use CRM software, texting platforms, and email tools
✓ Persistent but not pushy — you understand that good follow-up is about helping, not harassing
✓ Team player — you understand your role directly supports the success of the entire sales team
✓ Previous customer service, receptionist, or phone sales experience is a plus — not required
✓ — Experience with Quickbooks, Microsoft Word, and Excel is a plus— but we will train the right person from scratch
COMPENSATION & WHAT WE OFFER
Compensation
Base Pay: $16–$17 per hour
Commission & bonus tied to your follow-up pipeline
Top performers in this role earn meaningfully above base through the bonus structure.
What You Get
Paid training — we invest in your success from day one
Stable, growing local company with nearly 30 years in business
Positive, team-oriented work environment
Clear path to growth — strong performers move into leadership
Work directly with company ownership — your ideas are heard
WHAT WE EXPECT FROM YOU
✓ Show up on time, every day — dependability is non-negotiable in this role
✓ Represent Mathis professionally on every call and in every interaction
✓ Respond to leads quickly — our target is under 5 minutes on new inbound leads
✓ Log every interaction in the CRM the same day — no exceptions
✓ Communicate openly with the team — if something is off, say so
✓ Never make promises we cannot keep — when in doubt, ask before committing
This role is a critical piece of how Mathis grows. The person in this seat directly impacts how many homeowners get served, how many leads get closed, and how well our sales team performs. We take it seriously — and we reward people who do too.
Pay: $17.00 – $19.00 per hour
Benefits:
- Health insurance
- Retirement plan
Work Location: In person
Title: Front Desk Receptionist
Company: Mathis Home Improvements, Inc.
Location: Winston-Salem, NC
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