Overview
Front Desk Receptionist Jobs in Austin, TX at Quest Trust Company
Full Job Description
Quest Trust Company is a premier Self-Directed IRA custodian that administers IRA’s for the purpose of investing in alternative investments, like real estate, notes, oil and gas, private placements, and more!
OVERVIEW:
For the role of Front Desk Receptionist, we are seeking a candidate who can skillfully handle high incoming call volume, keep the lobby, and break room clean as well as secure all while delivering “world famous customer service”. In addition, the Front Desk Receptionist should perform teller duties like documenting cash movement, cross-training in Logistics, and serving as the first point of contact for clients.
BENEFITS:
Here at Quest Trust Company, we are proud to offer a comprehensive and competitive benefits package that supports our employees’ health, well-being, and success.
Growth:Excellent growth and professional development opportunities such as, online courses and other training sessions
Health Insurance:begins the 1st month after 60 days of full-time employment
Paid Parental Leave:12 weeks of 100% Paid Parental Leave available after one year of service
Time-Off:8 Paid Holidays,10 paid vacation days after one year of service, increases to 15 days after five years of service (with the option to rollover 40 hours of vacation)
Personal Time:66 hours of personal time per year available the 1st month after 60 days of full-time employment (24 additional hours awarded in 2024)
401(k):401(k) plan enrollment after one year of service
Work from home:Eligible for hybrid work schedule and 2 paid vacation days after successful completion of new hire training
Enhance skills:Offers an extensive training program for new hires
RESPONSIBILITIES:
As the Front Desk Receptionist, you’ll be responsible for:
Welcomingvisitors by warmly greeting them on the phone and in-person
Answering, screening, and forwarding incoming phone calls & checking voicemails
Processingall incoming faxes and forwarding to respective representative/department
Workingclosely with Logistics department to fulfill delivery of incoming/outgoing company and client mail
Maintaincleanliness in all conference rooms, lobbies, and kitchens
Performingother job-related duties as required
REQUIREMENTS:
To be considered for the role of Front Desk Receptionist, here are the skills we’re looking for:
Previous customer service experience(a minimum of 6 months to 1 year of directly job-related experience recommended)
Time-management skillswith the ability to organize and prioritize tasks
Proficiency with Microsoft Office Suite(Word, Excel, PowerPoint, Outlook, Teams)
Type minimum 55-60 WPM(from our preferred link: https://www.keyhero.com/free-typing-test/ )
Attach screenshot of results to resume
Adaptableand able to work well in a team environment
Salesforceplatform or compatible CRM experience preferred
EDUCATION & EXPERIENCE:
A high school diploma is required
A minimum of 6 months to 1 year of directly experience recommended
We believe that by building a diverse and inclusive workforce, we can better serve our clients, our industry, and our community. We seek to attract and retain the best talent from a variety of backgrounds and perspectives and are committed to providing a supportive and inclusive environment where all employees can thrive.
Title: Front Desk Receptionist
Company: Quest Trust Company
Location: Austin, TX
Category:
