Overview
Front Desk Receptionist/Administrative Assistant Jobs in Cape Coral, FL at Palmercare Chiropractic
PRIMARY ACCOUNTABILITIES
Achieve Results
Manage/assist with all patient registration and administrative processes as assigned. Ensure all relevant patient registration records collected are accurate, current, and completed in a timely and accurate manner.
Ensure all clients/patients served experience a high level of customer satisfaction and care.
Provide support for additional administrative and support activities within the registration/business office, maintaining an acceptable level of productivity and consistency with all tasks as assigned.
Participate in Patient Centered Medical Home care team as directed by team leader.
Operational Excellence
Ensure that all records collected, processed, entered and filed are done so in a timely, accurate manner.
Ensure and uphold the confidentially requirements of all patient records, and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, and the clinical policies and regulations regarding confidentiality and security.
Relationships
Develop and ensure effective, positive relationships within and among the clinical staff, patients, vendors, contractors, and related resources.
Stewardship and Professionalism
Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
· Uphold and ensure compliance with and attention to all corporate policies and procedures, as well as the mission and values of the organization.
PRIMARY TASKS & DUTIES
Performs various clerical duties in department.
Verifies insurance status.
Accurately enters information ensuring financial processing.
Answers patient inquiries about their account information, insurance filing, co-pays, etc. or directs callers to appropriate department. Collects patient co-pays.
Schedules visits, tests and procedures as directed. Prepares requisitions for testing. Obtains pre-certification authorization.
Utilize computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties.
Communicate verbally and/or by writing with staff members, patients and their families.
Participate in Patient Centered Medical Home care team as directed by team leader.
Ensure all paperwork required for the registration process is prepared accurately and timely.
Maintain accurate, thorough filing of all paperwork. Prepares and maintains medical records as well as all intake/ patient information.
Participates in meetings and training as required.
Other duties as assigned.
ESSENTIAL FUNCTIONS/KEY COMPETENCIES
Function in a multi-tasking, multiple priorities environment, while maintaining accuracy.
Communicate with a diverse patient/customer population. Will be required to successfully manage patients and families in often stressful or conflict situations.
Utilize a wide variety of office technology and tools to collect, enter, process data.
POSITION REQUIREMENTS
Education
· High School diploma or equivalent.
· Must be able to speak read, write and understand English.
Experience
Customer service experience
Telephone experience (preferred scheduling experience)
Administrative/office experience
Professional
· Demonstrated “skilled” business office experience.
· Demonstrated success in communication, customer service or working with the general public, preferably in a medical care facility.
· Demonstrated success in managing difficult customer situations.
· Demonstrated success in general computer competence including basic Word and potential to be trained on specific software for patient information, billing and communication.
· Knowledge of medical terminology preferred.
Physical/Environmental
· Ability to interact with computer screen for up to six hours at a time (visual acuity required).
· Must have manual dexterity for use of keyboard. Ability to remain stationary for periods of up to four hours. Ability to communicate via phone, mail and in person to resolve disputes, solve problems, etc.
· Capacity to function in a sometimes stressful, multi-tasking environment
Job Type: Full-time
Pay: $16.00 – $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Ability to Relocate:
Pocomoke City, MD 21851: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Receptionist/Administrative Assistant
Company: Palmercare Chiropractic
Location: Cape Coral, FL
