Overview
Front Desk Receptionist, Overnight – Cloister (Part-Time) Starting at $17.00/hr Jobs in Sea Island, GA at Sea Island Company
Title: Front Desk Receptionist, Overnight – Cloister (Part-Time) Starting at $17.00/hr
Company: Sea Island Company
Location: Sea Island, GA
Job Details
DescriptionBasic Job Function:
Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.
Minimum Requirements
One (1) year experience as Front Office Receptionist or Guest Services at a luxury hotel or resort preferred
Experience working for a four or five diamond/star property preferred
High School Diploma or equivalent credentials
College degree preferred
Excellent communication skills, both written and verbal
Ability to effectively operate all hotel computer systems
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
Must pass Receptionist, Data Entry (3,000+ cph), Telephone Message Taking, and Customer Service skill testing
Proficient with peripherals, copier, fax, telephone and calculator
Ability to provide simple math calculations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Tasks/Responsibilities
Help maintain and develop coastal Georgia information as a ready resource at the concierge desk
Maintain thorough knowledge of amenities and activities
Greet and respond to the needs of hotel guests
Learn the names and personally recognize our regular Guests and Members
Frequent use of guest’s names during conversation
Directs guests to the appropriate locations
Respond to all guest requests and follow through to assure satisfactory outcome and compliance
Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations and confirm of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
Communicate with Housekeeping and Butler departments to ensure current information on status of rooms
Provide friendly and courteous telephone manners to guests and co-workers
Run arrival and departure reports for front office
Read all information such as correspondence, special billing and memoranda instructions in order to be prepared for guests needs in advance
Process registration information
Post charges accurately to guest accounts into the register system
Process payments and departures
Adjust errors and correct discrepancies on guest accounts
Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
File all records properly and keep current
Coordinate requests for deliveries of floral, fruit baskets, wine or other gifts to guest rooms
Work with all hotel de…
