Overview
Front Desk Senior Living Jobs in Atlanta – Georgia – USA at Thrive Senior Living
** Front Desk – 4pm – 8pm Senior Living**
** Job Category****:
** Administration
** Requisition Number****:
** CONCI
01684 Showing 1 location
** Job Details**
** Description**
Knowledge is Power
– Watch Call times/lights and inform experience team when appropriate
– When a resident concern is brought to you, listen, empathize but never validate; ensure concern gets to the right person
– Go to person for resident and family questions
– Keeper of the Salon and visitation schedule
– Emergency Preparedness binders are up to date
Name Game
– Build organic relationships and make community experiences as positive as possible
– Create and maintain an atmosphere of warmth, optimism, and interest in the needs and desires of others
– Get to know others by name and by using FRAME to better understand history and preferences
– Focus onproblem solving, maintain confidentiality, seek first to understand then to be understood
– Ferociously guard relationships
Better Together
– Be an activities promoter. Get residents and families excited for activities for the day
– We are a team;
Help where needed
– Get to know the team members in Convivium, Resident Experience, Social Network, Property Experience andLeadership. This will assist in easily knowing who to direct each phone call to and create a strongteam environment
Efficient is Effective
– Guard Sales time from 9-3, no vendor visits unless scheduled
– COVID Deputy (check Temps, ensure handwashing, sanitize packages etc.)
– Abide by current visitation guidelines
– Family Visit Scheduler
– Ensure that everyone signs in, experience team is notified with residents are leaving/returning
Gateway Guardian
– Greet every guest with sincerity and enthusiasm
– Be a positive role model and community representative
– Be amulti-taskingpro-PROBLEM SOLVE
– Submit work orders into TELs
– 5 star review collector
– Receive Thrive Guests and act as a liaison for the team and others
– Create key fobs and essentials for new residents and team members as needed
– Assist with processing of incoming information (applicant, resident etc..)
– Receive, separate and distribute incoming and outgoing mail/packages
– Maintain appearance, fragrance, peace and pace that is professional
– Know the layout of the community to easily direct guests to their designated location
– Keep front desk, foyer and entry area clean and tidy always
So Call ME.Always
– Can they hear you smile
– Be so kind they cant ignore you
– Answer by the 3rd ring
– Its a great day to Thrive, we are so happy you called
– No one goes to voicemail
– Deep Knowing
– Book tours using Calendly
– Use tour tree and phone tree
Red Carpet Ready
– Welcome signs prepared
– Red carpet ready
Partners in Dime
– Assist First Impressions Director with orders, receipts, and other necessary paperwork
Required Knowledge,
Skills and Abilities
– Possess a genuine heart and passion for impacting older adults and improvingquality of lifefor all people
– Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives
– Excellent oralcommunication skills
-Innovativeand creative self-starter
– Ability to identify and resolve problems in a timely manner
– Ability to navigate difficult or emotional resident, family member and team member issues
** …
Title: Front Desk Senior Living
Company: Thrive Senior Living
Location: Atlanta – Georgia – USA
Category: Administrative/Clerical
