Overview
Front Desk Staff Jobs in Florence, KY at Neck Back and Knee Center
We are looking to add to our team of patient-focused, caring individuals. We strive to provide the highest quality eye care while making our patients feel cared for and cared about. No direct experience required but a customer service and/or a sales background is preferred. Applicants should be eager to help patients achieve the best vision possible while making them feel well cared for. We use a computer based system for scheduling and charting patient information. We are looking for team members who are kind and eager to learn a new system and new skills. Please consider joining our team!
This position will involve working directly with patients at our front desk and waiting room as well as in our optical. We are looking for team members who care as much about our patients and their vision as possible. We can train the technical side of the job after employment is established.
Responsibilities
Greet and assist patients at the front desk, ensuring a welcoming environment.
Manage appointment scheduling and patient records efficiently.
Handle phone inquiries and provide exceptional customer service.
Process patient information and maintain confidentiality in compliance with HIPAA.
Support medical billing and collections as needed, utilizing EHR systems.
Collaborate with the optometry team to enhance patient experience and satisfaction.
Qualifications
Proven experience in medical administrative support and front desk operations
Strong customer service skills with a focus on patient satisfaction
Proficient in using EHR systems such as Eyefinity and OfficeMate
Knowledge of medical terminology and HIPAA regulations
Excellent computer skills, including multi-line phone systems
Familiarity with medical records management and clerical tasks
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 24 – 40 per week
Benefits:
Employee discount
Paid sick time
Paid time off
Retirement plan
Uniform allowance
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Application Question(s):
What does “excellent patient care” mean to you, and how do you apply it in your daily work?
Who is your biggest role model, and why? How has this person helped shape you into who you are today?
When can you be available to start work?
Work Location: In person
Show more
Title: Front Desk Staff
Company: Neck Back and Knee Center
Location: Florence, KY
