Overview
Front Desk Supervisor Jobs in New Orleans, LA at TownePlace Suites Marriot Hotel
Full Job Description
About us
TownePlace Suites Marriot Hotel is a small business in New Orleans, LA. We are professional, agile and social.
Our work environment includes:
Modern office setting
Food provided
“`Job Overview“` We are seeking a highly motivated and experienced Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. This is a key leadership role that requires excellent communication skills, strong organizational abilities, and a passion for providing outstanding hospitality. “`Responsibilities“` – Manage and supervise front desk staff, including training, scheduling, and performance evaluations – Ensure smooth check-in and check-out processes for guests – Handle guest inquiries, requests, and complaints in a professional and timely manner – Maintain accurate records of room availability and guest accounts – Coordinate with housekeeping and maintenance departments to ensure guest satisfaction – Monitor and enforce hotel policies and procedures – Assist with revenue management by maximizing room occupancy and upselling additional services – Conduct regular audits to ensure accuracy of financial transactions and guest billing – Collaborate with other departments to ensure seamless operations throughout the hotel “`Requirements“` – Previous experience in a front desk or guest service role within the hospitality industry – Strong customer service skills with a friendly and approachable demeanor – Excellent phone etiquette and communication skills – Multilingual abilities are a plus – Knowledge of hotel operations and hospitality management principles – Proficient in computer systems, including reservation software and Microsoft Office Suite – Ability to handle difficult situations with professionalism and composure – Strong organizational skills with attention to detail – Ability to work flexible hours, including weekends and holidays If you are passionate about providing exceptional guest experiences, have a strong background in hospitality management, and possess excellent leadership skills, we would love to hear from you. Apply today to join our team as the Front Desk Manager!
Job Type: Full-time
Pay: $15.50 – $16.50 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Ability to Relocate:
New Orleans, LA 70123: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Supervisor
Company: TownePlace Suites Marriot Hotel
Location: New Orleans, LA
Category:
