Overview
Front Desk Supervisor Jobs in Austin, TX at Worth Ross Management Co Inc
Full Job Description
Location: Downtown Austin/Lady Bird Lake Zip Code: 78701
Schedule: Flexible M-F 7am-3pm and 3pm-11pm (alternates) Must be able to cover a weekend shift if needed.
ABOUT US
Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.
ABOUT THE ROLE
Oversees the Concierge team. Responsible for planning and directing the Front Desk/Concierge operations, resident and guest services, including all related management functions, with the end result being a consistently positive resident or guest experience. Requires a self-motivated, outgoing, detail oriented, customer service and customer-focused individual. Welcomes all residents, guests and vendors professionally and warmly. Maintains excellent knowledge of emergency response and access control procedures. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include; multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide the highest level of personal service that is expected by our residents, their families and other guests.
WHAT YOU’LL DO
Oversees and schedules all Concierge staff to cover the requirements of the building.
Responds to any changes in the schedule and fills any open shifts in a timely manner. On call availability for emergencies and call outs.
Forwards shift and time-off requests to Manager for approval.
Provides initial training in concierge position responsibilities to any new hires.
Maintains daily logs and incident reports. Presents them to General Manager for review
Assists in investigations, tape/log reviews of any unusual incidents.
Assists General Manager and Assistant General Manager with any special requests – administrative work, mailings, etc.
Monitors and controls Electronic Security Control Systems and access to the building
Identifies and clarifies residents’ needs and desires. Answers questions, gives directions and instructions, and develops inventories of services provided.
Guides the resident, guest or vendor to their destination in the building when time permits
Manages and screens messages.
Assists residents in establishing accounts and schedules access for authorized vendors to provide services within units.
Seeks way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
Maintains resident and guest confidentiality, and the organization’s reputation.
Able to understand and react quickly and effectively to any emergency.
Consistently monitors and controls all electronic security control systems and react quickly when there is an issue to be resolved.
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Enters all pertinent information concerning residents, their contact information, family m…
Title: Front Desk Supervisor
Company: Worth Ross Management Co Inc
Location: Austin, TX
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