Overview
Front Desk Supervisor- The Carpenter Hotel Jobs in Austin, TX at The Carpenter Hotel
Full Job Description
About our Company:
Tucked just between Zilker Park and Downtown Austin, Carpenter Hotel evokes an easy time in Austin full of fresh air, Texas sunshine, and days spent lazing by the water with a book. A bridge between the city and the outdoors, each part of the property nods to its native surroundings and its rich history. The lobby, restaurant Carpenters Hall, and coffee shop are built in the former Carpenters Local 1266 Union Hall, built in 1948. The hotel features a pool, large pavilion, and 93-rooms, each with a private terrace. While the original meeting hall has been reimagined as our front desk, cafe, and restaurant, and it and the hotel itself are still a place for folks to meet up—to share space and community.
We’re looking for someone with:
High School diploma or general education degree (GED). College Degree preferred
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand other computer programs (i.e. Property Management System)
Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Job Responsibilities:
Ensure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)
Provide indulgent service to all guests with flawless check-in and check-out procedures, concierge services, etc.
Adhere to all cash handling procedures during cash transactions
Follow SOPs of Property Management System
Promote and encourage guest name recognition
Maintain knowledge of all property services and amenities
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Ensure all employees adhere to dress code policies for their scheduled shift
Resolve customer complaints
Assist in training and supervising Front desk staff
Assist in scheduling staff hours and assign duties and responsibilities as needed
Follow inventory standards and procedures to consistently conduct an accurate inventory
Assist in the timely completion of special projects
Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
Maintain a high level of cleanliness and safety in the work area
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements.
Attend relevant meetings.
Benefits:
Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 32 hours/week or more that includes:
Highly subsidized Medical, Dental and Vision insurance
Company paid Life Insurance and Long-Term Disability coverage
Short Term Disability coverage
Generous Paid Time off (Full Time)
Free stays at Bunkhouse hotels (Full Time)
401k with company matching
Employee Discounts (50% off on food & beverage!)
8 weeks paid Parental Leave (Full Time, after 1 year employment)
Bunkhouse Core Values:
BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers …
Title: Front Desk Supervisor- The Carpenter Hotel
Company: The Carpenter Hotel
Location: Austin, TX
Category:
