Overview
Front Office Administrator Jobs in New Windsor, NY at New Windsor Music Academy LLC
Job Details
Working Title: Customer Follow-up
Job Class: Office and Administrative Specialist, Intermediate
Agency: Public Safety Dept
Job ID: 84056
Location: St. Paul
Telework Eligible: No
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing [email protected] by 11:59 PM 02/19/2025.
Date Posted: 02/13/2025
Closing Date: 02/19/2025
Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-AFSCME
Division/Unit: DVS Administrative Svcs 2 / DVS Dr Comp/Customer Follow up
Work Shift/Work Hours: Day Shift / 8:00 AM – 4:30 PM
Days of Work: Monday – Friday
Travel Required: No
Salary Range: $20.45 – $27.12 / hourly; $42,699 – $56,626 / annually
Classified Status: Classified
Bargaining Unit/Union: 206 – Clerical/AFSCME
Work Area: Town Square – 445 Minnesota St, St Paul
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes
The work you’ll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
This position exists to advance the Department of Public Safety’s mission to protect people and property in Minnesota through prevention, regulation, information and service. This position acts as the primary public contact point for driver evaluation and assists customers by providing accurate information in person and processing customer requests, problems or questions regarding all phases of driver licenses. Other tasks include directing customer to a driver improvement specialist, balancing receipts, directing work to other units, processing customer payments, entering insurance information, closing license withdrawals, and processing incoming correspondence received by mall, fax, or other delivery methods.
Qualifications
Minimum Qualifications
Data entry sufficient to receive, review, and compare documents and accurately enter data.
Provide prompt, courteous and accurate information to customers on the phone or in person (face to face contact).
Provide in-person customer service sufficient to assist working in a high volume, stressful environment.
The ability to read, write and speak English sufficiently to understand and be understood in person or on the phone.
Preferred Qualifications
Ability to problem solve, or to determine the action to be taken when reviewing driver license records.
Ability to analyze problems as they affect the daily work and offer potential solutions.
Interpret documents for reinstatement and take appropriate action.
Previous customer service experience.
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities
Physical Requirements
Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
1) criminal history
2) reference check
3) credit history
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Megan Lund at [email protected] .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at [email protected].
About Public Safety Dept
The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.
Working together to improve the state we love.
What do Minnesota’s State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits
As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.
For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at [email protected] or 651-539-1875
Title: Front Office Administrator
Company: New Windsor Music Academy LLC
Location: New Windsor, NY
