Overview
Front Office Assistant Jobs in Independence, MO at BLOOM SOLUTIONS
Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently.
Handle guest inquiries and provide information about hotel services and local attractions.
Maintain accurate records of guest information and reservations using hotel management software.
Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
Address guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
Operate phone systems to manage incoming calls and relay messages effectively.
Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Uphold high standards of cleanliness and organization at the front desk area.
Requirements
Previous experience in customer service or hospitality is preferred.
Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with hotel management software is advantageous.
Strong phone etiquette skills to handle inquiries professionally.
Excellent interpersonal skills with a focus on guest relations.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
A proactive approach to problem-solving and the ability to remain calm under pressure.
Strong attention to detail and organizational skills.
Join our dedicated team as a Front Desk Agent where your contributions will make a difference in creating memorable experiences for our guests!
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Job Type: Part-time
Pay: From $13.50 per hour
Expected hours: 30 – 40 per week
Benefits:
Employee discount
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Ability to Commute:
San Antonio, TX 78216 (Required)
Work Location: In person
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Title: Front Office Assistant
Company: BLOOM SOLUTIONS
Location: Independence, MO
