Overview
Front Office Coordinator Jobs in Chicago – Illinois – USA at Swissotel
Job Description
WHAT YOU WILL BE DOING:
You are
friendly, detail-oriented and love the rush of handling multiple tasks all love helping your team in delivering incredible experiences for your guests – and it just so happens you’ll be doing just that in an award-winning hotel.
First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities.
You will
find a team that will welcome any new ideas you will bring.
Greet, check-in, respond to requests and settle accounts while providing
exceptional service
Take initiative to create a personalized and memorable experience to our guest journey
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Uphold the highest confidentiality and security regarding our Guest information
Reports any hazards, risks, accidents as required
Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts’ procedures, including special request reservations and VIP Guests.
Maintains updated information of all daily activities, event and meetings taking place in the hotel
Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
Frequent standing and walking throughout the shift
Occasional bending, kneeling, pushing, pulling
Occasional lifting and carrying up to 50 lbs
Qualifications:
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
Service focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Fluency in English; additional languages are a plus 1 year in related and/or equivalent
hospitality experience
preferred
Flexibility
in working different and rotating shifts.
Demonstrate strong
communication skills
both verbal and written.
Additional Information
WHAT IS IN IT FOR YOU:
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to
make a difference
through our Corporate Social
Responsibilities
, such as
Sustainability
,
Diversity
,
Inclusion
& Belonging
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Title: Front Office Coordinator
Company: Swissotel
Location: Chicago – Illinois – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
