Overview
Front Office I Jobs in Bristol, TN at Holston Medical Group, PC
Full Job Description
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
Company paid Life and Accidental Death and Dismemberment Insurance
Company paid Long Term Disability Insurance
401(k) and Roth Retirement plan with Company Contributions
Medical, Dental, Vision, and additional Life and STD Insurance
Health Savings Account Plan with company contributions
Paid time off
Paid Sick time
Paid Holidays
Employee discounts
And more!
General Summary:
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.
Opening Responsibilities:
Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
Count money in opening drawer and log amount
Take the phones off the evening setting and follow-up on any messages left overnight
Unlock doors for the business day
Check-In Responsibilities
Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome
Data entry of patient demographics and insurance information
Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed
Verify demographic information with patient
Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
Provide HIPAA information to patient
Provide history form to patient if out-of-date
Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
Verify insurance eligibility
Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
Generate router for patient
Enroll patients in follow my health
Supply patient with internet password, if requested
Check-Out Responsibilities
Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account
Schedule follow-up appointments
Verify all narcotic logs and ensure patient picking up prescription has a valid driver’s license
General Office Responsibilities
Answer incoming phone calls
Create detail specific tasks from patients for nurses and providers with preferred contact information
Answer general billing questions…
Title: Front Office I
Company: Holston Medical Group, PC
Location: Bristol, TN
Category:
